Operations Executive Full-time Job

Role Details – Key Responsibilities and Accountabilities:

Administer the day-to-day operations of the Centre in terms of Centre Presentation, Security, Safety, Cleaning, Engineering, Facilities and Ambience and ensure that all are kept up to the highest quality standards in order to meet all tenant and customer requirements.

Maintain relations with relevant authorities (Local Emergency services including Police, Civil Defence and Fire & Paramedic Services) to receive the right support on a continuous basis.

Inspect the property on a regular basis, paying particular attention to cleanliness, preventive maintenance, health and safety, fire and safety, security, and parking. Identify & inform Management of any Health & Safety risk related to the mall building that may affect employees, contractors & the public.

Estimation, preparation and control of Capex and Operating budgets, establish priority-based budget and effective utilization to maintain timeline. Monitor cash flow management.

Audits relating to FM, Fire, Health and Safety, Security and Internal Audits are carried out while to ensuring audit recommendations are implemented within specified timelines.

To ensure all related property inspections are carried out, submits reports, and implement remedial measures in a timely way.

Management of hard and soft services contracts in terms of budgeting, scheduling, effective utilization of manpower, Inspections, reports and regular communication with the contractor to ensure that the mall's standards, KPI’s, SLAs are met.

Enova

Pest Control

Security (Inc: CCTV, Paid Parking, Park Assist)

Traffic Management

Housekeeping

Car Wash

High Level Cleaning

Waste Management

Landscaping

Valet Service

LPG System

Mall Fragrance

Hoarding

ShopperTrak

Manage the traffic management system including traffic team coordination and scheduling, system maintenance and fine tuning (barriers, counters, CPMS machines, variable message signage, Park Assist), taxi management & smart parking initiative. Provide a summary on a weekly basis to the Management of the mall.

Explore, create, and suggest to the Mall Management additional unutilized areas within the mall which can be converted in a revenue generating area.

Administer cleaning contract, including scheduling of cleaning staff, implementing cost cutting program and improving cleaning efficiencies.

Enforce and ensure that rules and regulations are adhered by all the tenants with focus on operating hours, delivery schedule, waste removal, promotional signs, and other related issues.

Ensure that the sustainability targets including the waste management in the assigned mall(s) are achieved.

Provide all necessary data / reports concerning to Mall Operations to Mall Management for their review as and when requested.

Ensure full compliance with SMAM policy procedure, system, and guidelines (e.g. Health and safety, fire, crisis management, Tenant portal, IRO, POS link etc.) Promote and undertake sustainability initiatives in coordination with the relevant department.

Ensure total compliance with the MAFP SMAM’s Code of Conduct, Departmental policies and HC Policies and Procedures.

Be the advocate and ambassador of aligning and cascading the MAFAM values across SMAM and ensure that relevant team adhere to and exhibit the same all the time.

Build the capability of staff reporting (third party vendors) into providing on time regular feedback including monthly review on performance and identify areas of improvement / reinforcement for further development.

For mall/drill activities, a Fire Safety Program should be established.

Ensure that the following training programs are provided to service providers and team members in order to improve their skill set, response speed, and customer service skills.

Fire Safety

Emergency & evacuation procedures

First Aid and its application

Disaster management and business continuity

Customer requirements, satisfaction, expectations, and preferences

Lead by example – thrive to create an honest and open work environment where individuals collaborate /support each other as a team and are passionate to achieve a common business objective.

Capability of preparing scope of work for all third-party service providers such as Cleaning, Security, Landscaping etc.

Knowledge of managing small scale in-house projects

Handling of tenant related issues and customer complaints and provide resolution in timely manner

Keep tracker of incident, accidents, damages and liaison with property insurer for further process and claims

Founded in 1992, Majid Al Futtaim is the leading shopping mall, communities, retail and leisure pioneer across the Middle East, Africa and Asia.
A remarkable business success story, Majid Al Futtaim started from one mans vision to transform the face of shopping, entertainment and leisure to create great moments for everyone, every day. It has since grown into one of the United Arab Emirates most respected and successful businesses spanning 15 international markets, employing more than 43,000 people, and obtaining the highest credit rating (BBB) among privately-held corporates in the region.
Majid Al Futtaim owns and operates 25 shopping malls, 13 hotels and four mixed-use communities, with further developments underway in the region. The shopping malls portfolio includes Mall of the Emirates, Mall of Egypt, City Centre malls, My City Centre neighbourhood centres, and four community malls which are in joint venture with the Government of Sharjah. The Company is the exclusive franchisee for Carrefour in 37 markets across the Middle East, Africa and Asia, and operates a portfolio of more than 270 outlets in 15 countries.
Majid Al Futtaim operates more than 400 VOX Cinemas screens and 36 Magic Planet family entertainment centres across the region. In addition to iconic leisure and entertainment facilities such as Ski Dubai, Orbi Dubai and Ski Egypt, among others. The Company is parent to the consumer finance company 'Najm', and a Fashion and Home retail business representing international brands such as Abercrombie & Fitch, AllSaints, lululemon athletica, Crate & Barrel and Maisons du Monde. In addition, Majid Al Futtaim operates Enova, a facility and energy management company, through a joint venture operation with Veolia, a global leader in optimised environment resource management. The Company also owns the rights to The LEGO Store and American Girl in the Middle East and operates in the food and beverage industry through a partnership with Gourmet Gulf.