Onboarding Specialist Full-time Job

Job Responsibilities

Onboarding Management

Work with stakeholders to clarify Buna’s technical onboarding requirements (e.g. test cases, connectivity requirements)

Identify and define project specifications and participant requirements, and coordinate with relevant divisions to ensure technical feasibility and resource availability

Perform configuration and setup of new participants within Buna to enable processing of payment messages

Certify participants for technical and application requirements before go-lives

Progress & Process Management

Develop and implement the policies and procedures required to bring participants onboard and online in the stipulated timeframe

Manage the provisioning process, including the creation of groups/users, and any other areas that require modification / installation

Quality Assurance & Performance Management

Maintain a high level of process quality and consistency as well as an excellent relationship with the participant

Identify participants needs and new functionalities and system upgrades trialling to verify proper functioning

Continuously review and improve the client onboarding process and service delivery experience

Conduct system integration testing to ensure proper end-to-end payment processing prior to go-live

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