Specialist Retention Support Full-time Job

Core Responsibilities

Issuing of Liability letters

Managing customer’s inquiries relating to Letters

Work with other stakeholders such as CAD, Retention, Branches, Contact Centre, Complaint management team and other stakeholders on ensuring that process flow is well managed to fulfill customer’s request of the letter.

Vetting the issued letters and ensure that the data, figures, addressee and letter type matches the originator request.

Exercising signing power to officiating the letters.

Documenting letters and updating system on the letter issued

Reporting and filing.

Working with the mail team on ensuring that the letters are sent to customers timely.

Managing complaints and inquiries that may arise relating to letter issuance.

Point of escalation where the matter at hand may be deemed complex or requires further escalation for customer contact.

Reporting: carry some tasks relating to data capturing, presenting MIS and helping the manager in forming department presentation.

Delegation from team manager, where the manager may delegate tasks relating to projects, signoffs and dealing with VIP customer, attending meeting on behalf of team manager…etc.

Supervisory role where can assist in training of staff and monitoring the overall work if necessary.

SPOC to assist when needed with other stakeholders or in case of projects relating to the team’s area of work.

Access rights: maker/checker access right as needed.

Qualifications

Good negotiation skills

Good understanding of the products, policies and systems,

Interpersonal skills to efficiency interact with customers and other business units.

Team working skills

Ability to present customer’s perspective and ability to perform primary initial screening into customer’s financial records.

Very good understanding of product policies, features and running campaigns.

Knowledge in Banking Systems.

Minimum of 2 year of experience in the same role

FAB, the UAEs largest bank and one of the worlds largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the banks international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.
To empower its customers and clients to Grow Stronger, FAB is initiating a powerful movement, which goes beyond banking. The Grow Stronger movement represents the banks promise to support its stakeholders goals and growth ambitions, providing ideas, tools and expertise to help them become stronger, today and in the future. Through a strong, diversified balance sheet, leading efficiency and a solid corporate governance structure in place, FAB is set to drive growth forward.