Officer Wallet Products Full-time Job

Responsible for resolving issues by liaising with Tech and Product teams.

Supporting Marketing and Business Development teams.

Responsible to reduce the customers complaints and meet customers satisfactions.

Act as a general point of contact on emails, social media platform to answer questions, solve problems and troubleshoot for the customers.

Ensure customer communication for issue solving and all relevant information’s.

Responsible to validate customer details and identify based on daily cases.

Ensure relevant and timely MIS & needed reports available to provide daily, weekly, and monthly about customer interactions.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Meet individual performance targets such as complete task on time, average handle time, and customer satisfaction ratings.

Maintain up-to-date knowledge of products, services, promotions, and company policies.

Handle & monitor financial transactions flow.

Handle fraudulent transactions & reversal requests.

Supporting other Tasks provided by FAB management for work continuous.

Qualifications

Minimum Qualification

Graduate in any discipline.

Minimum Experience

7 years’ relevant experience in the banking sector with at least 3 years in similar positions.

FAB, the UAEs largest bank and one of the worlds largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the banks international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.
To empower its customers and clients to Grow Stronger, FAB is initiating a powerful movement, which goes beyond banking. The Grow Stronger movement represents the banks promise to support its stakeholders goals and growth ambitions, providing ideas, tools and expertise to help them become stronger, today and in the future. Through a strong, diversified balance sheet, leading efficiency and a solid corporate governance structure in place, FAB is set to drive growth forward.