Manager Training & Development Full-time Job

What You'll Do

Drive the implementation of the global training strategy in the area of responsibility across backliners and frontliners and all sub-departments (including but not limited to office-based, kitchen-based, front-of-house, and warehouse Kitopians):

Design and plan training programs aligned to the global training strategy and departmental needs

Lead and deliver engaging and interactive training sessions both online and offline

Cascade training knowledge through designing, planning and leading train-the-trainer programs with stakeholders (including but not limited to Team Leads, Operations Leads, etc.)

Manage Trainers trained through Train-the-Trainer (TTT) programs, ensure continuity and up-to-date knowledge and ensure adequate training delivery

Lead and oversee employee induction and orientation for all new Kitopians in the area of responsibility

Act as SME for all training and learning topics in your area of responsibility:

Adopt a customer-oriented approach to internal customers, maintain close collaboration with key stakeholders and act as key partner

Identify training needs in collaboration with department and team leaders

Design, plan, and deliver training programs and materials based on identified training needs

Monitor training quality and impact on business, and measure its effectiveness based on defined success criteria and KPIs

Collaborate and seek feedback from training stakeholders to assess impact

Audit, maintain and enrich Kitopi’s LMS for the area of responsibility as well as topics of expertise, ensuring content is readily available and up-to-date

Monitor data cleanliness and accuracy

Regularly report on training completion and progression to management and stakeholders

Maintain and create learning journeys aligned to the global training strategy and the department’s goals

Act as a change driver in the organization:

Assist in special projects and initiatives by creating, planning and delivering training programs

Drive initiatives with high employee impact

What Are We Looking For

Industry and organization experience:

Strong F&B experience, such as in restaurants or hotels, ideally in large organizations

Experience working in a complex matrix organization or environment

Previous experience in training, learning and development:

Deep understanding of adult learning principles and their applications to different training contexts

Knowledge of a variety of training methods and techniques, including interactive activities, simulations, case studies, and role plays to enhance the learning experience

Experience with instructional and/or learning content creation and content design

Experiences with LMS, such as learner journey creation, course assignment, course completion monitoring, and reporting

Personal skills:

Autonomous and able to work independently towards targets

Strong people skills, with stakeholder management and collaboration skills

Team player with positive energy

Can-do attitude, not afraid to work under pressure in a high-performance environment

Kitopi is a tech-powered, multi-brand restaurant. Founded in January 2018, our mission is to satisfy the worlds appetite. We currently partner with over 200 brands, across UAE, Bahrain, KSA, Kuwait and Qatar, operating 200+ kitchens.
Our smart kitchen operating system (SKOS) - built in house, ensures speed and efficiency, in all our operations, across the business, with a focus on making sure our customers are always satisfied and that their brand is continuously growing.
Kitopi enables restaurants to open delivery only locations by providing the necessary infrastructure and software with minimal capital expenditures and time as well as taking care of the entire customer experience journey: receiving and processing orders, cooking, delivery operations and managing customer feedback.