Host Full-time Job

Key Duties And Responsibilities

Welcome and assist all VIP guests with the following tasks: Check-in of guests, escorting of VIP guests, concierge enquiries and any other requests and guest orientation of the resort.

At the start of the shift to take note of all VIP arrivals and ensure that all special requests have been attended to and auctioned.

Ensure all VIP arrival guests as per the daily arrival lists are greeted warmly and personalized as per standard procedures.

Adhere to all Resort rules and regulations as per Service Standard Policies and procedures, and follow all communications briefed by the Manager.

Attend departmental briefing at the start of each shift and submit daily arrival lists with comments and remarks of respective guests.

Communicate any special requests or comments immediately to the team and to the Manager.

Have a good knowledge of all attractions, sales promotions and resort activities at all times.

Have thorough knowledge of the resort layout to assist the guest with any requested directions or tour of the resort.

Recognize all guests celebrating a special occasion during check-in and ensure that all required departments and actions are taken to for the celebration.

Update all guests’ profile in opera and after check-in and ensure all passports’ scanned copies are attached to the registration cards.

All registration cards should be dropped at the end of the shift at the Front Desk back office.

Organize for any special amenities for VIP arrivals and complaints handling or special celebration.

Carry out the daily courtesy calls to check on guest satisfaction and update the Team Leaders of any issue for special actions.

Ensure that resort collaterals stocks are in place and set-up to be given to VIP guests and ensure checking with marketing for any new updates.

Ensure that agreed magazines titles and newspapers are placed according to instructions.

Ensure room allocation is done as per guest’s requests as much as possible.

Follow-up with housekeeping of any pending queue rooms and priority rooms for arrivals and service.

Liaise with the airport team to monitor guest arrival and inform the Team Leaders and Managers of the location and arrival time of the guest to the resort.

Communicate guests transport requests correctly and timely as per resort standards.

Be trained in emergency procedures and basic first aid.

Be flexible in working hours and schedules as per occupancy requirements.

Found only in the worlds most inspiring destinations, One&Only is an exceptional collection of one-off Resorts and Private Homes, each with its own distinct narrative and charisma. Designed in harmony with nature and immersed in rich culture, they offer extraordinary experiences across beach, wilderness and urban locations, placing you in the heart of each fascinating environment.