Job Details
What We’re Looking For
Hands-on approach with a ‘can-do!’ work attitude.
Commitment to delivering exceptional guest services with a passion.
Ability to find creative solutions while taking ownership for all duties and tasks assigned.
Teamwork-oriented.
An outgoing personality - and fun to work with!
Previous relevant serving experience is a plus.
Fluency in English (written and spoken) is a necessity.
Proficiency in multiple languages is a bonus.
Key Responsibilities
Be passionate about maintaining a service standard that embraces time as the ‘new’ luxury and therefore delivers ‘FIVE-style’ service in a timely manner to the highest level of expectation - all while having fun with the FIVE Vibe!
Business Development skills are essential – personnel must have commercial savvy abilities in order to be able to identify opportunities to sell and upsell with guests, while keeping in mind FIVE policies.
Support the smooth running of the venue, where all aspects of the guest’s Food & Beverage service experience are considered ‘FIVE-star’ all the way!
Work as part of a team that maximizes guest satisfaction and comfort, delivering a helpful and timely response to guest enquiries.
Thorough knowledge of all of FIVE’s venues, menus, events and assorted guest offerings in order to assist guests at every opportunity.
Take ownership of guest concerns, requests, and act decisively in order to ensure guest approval.
Always be aware of guest preferences and assist in compiling guest history to offer a unique and personalised service, at all times.
Ability to aptly process billing and related payments and adhere to all established control procedures for the same.
Company Description
Famed for its high-energy lifestyle, entertainment, and culinary offerings, FIVE Hotels and Resorts includes the hottest lifestyle destinations -️ FIVE Palm JumeirahDubbed the hottest hotel in Dubai, this dare-to-be-different hotel is home to award-winning restaurants, bars, and Dubais #1 rooftop club.️ FIVE Jumeirah VillageAn uber-chic hotel capturing the glamour of new Dubai, FIVE Jumeirah Village is the world's most-reviewed hotel on Booking.com. With 269 private pools and jacuzzis, the hotel promises an exclusive chic penthouse lifestyle.️ FIVE ZurichSwitzerlands ultimate entertainment hotspot, this luxury lifestyle hotels award-winning restaurants, rooftop club and buzzing pool are centred around FIVEs hallmark musical stylings.️ FIVE LUXE Opening in 2023, FIVE LUXE is a prime beach property in Jumeirah Beach Residence. Embodying the unique Vibe at FIVE, it will offer ultra-luxe, eco-conscious residences for luxury aficionados.A trailblazer of sustainable luxury living and hospitality, FIVEs 'Sustainability Without Compromise' ethos has secured it a completely LEED Platinum-certified hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are 3 Star SPIRE Rated Smart Buildings.️ An Equal Opportunity Employer The FIVE Tribe represents over 70 nationalities across its over 1500 employees. FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws.Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together it is a family bonded by common values and goals, celebrating people, culture and diversity.
