Beauty / Spa Therapist Full-time Job

Responsibilities

It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.

MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.

It is part of your role and your responsibility to fully support all learning and development activities.

Ensure that all standards of LQE, MOQA and Forbes are followed consistently.

You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.

Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.

Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.

Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.

Mandarin Oriental Jumeira, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.

Act as a hotel ambassador at all times.

To carry out any additional duties requested by management, related to hotel operational activities.

Follow all Standards Operating Procedures (SOPs) as taught by Spa Treatments Manager.

Keep work area clean, neat and hygienic at all times.

Ensure that a high standard of service is maintained throughout the Spa.

Assist in the operations of all spa & wellness department as required:

Spa Treatment Rooms

Spa Reception

Spa Retail

Spa Pantry

Consultation Lounge

Spa Thermal & Changing Facilities

Tea Lounges

Maintain cleanliness and attention to detail in spa treatment rooms throughout your shift.

Will be expected to assist and perform various demonstrations and events.

Arrive 15 minutes before the start of your shift to allow sufficient time to prepare for your working day.

Perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Treatments Manager.

Perform all treatments to the highest standards on guests whilst maintaining the guest’s comfort at all times.

Be on time for appointments and thoroughly review appointments before and after completing each treatment.

Have the ability to courteously interact and answer all spa and hotel related questions with guests.

Attend daily and monthly meetings when necessary.

Be on time to attend training that has been scheduled by Spa Treatments Manager.

Perform all assigned spa therapist tasks.

Report any dysfunctional equipment to Spa Concierge or Spa Treatments Manager.

Maintain inventory of supplies for the operations of the treatment rooms.

Skills & Qualifications

Senior School qualification or equivalent is a must

Beauty School graduate will be preferable

CIBTAC/CIDESCO qualifications will be an advantage

Minimum 2 year of experience working as a Spa Therapist/Beautician

Previous experience working in a 5-star hotel environment will be an advantage

Previous experience working in the Middle East Region is an advantage

Good knowledge on computer systems will be an advantage

Clear communication; effective verbal and written communication skills in English

Ability to understand guest needs and expectations and to deliver superior customer service with little input from others

Perform job with attention to details and the ability to organise and handle multiple tasks effectively

Mature and outgoing personality with excellent interpersonal skills

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the worlds most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and nine residences in 24 countries and territories, with each property reflecting the Groups oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.For over 50 years, Mandarin Oriental has been established as a leader in luxury hospitality, and has a rich and proud history. Our mission, to completely delight and satisfy our guests began with the opening of our flagship property, The Mandarin, in 1963 in Hong Kong. The hotel, which was the tallest building on the island when it opened, soon built up an enviable reputation for service excellence, and instantly became a historic landmark a status it still holds today.In 1974 The Oriental in Bangkok, which was already acknowledged as one of the world's most legendary hotels was partially acquired by the Group, giving the company two "flagship" hotels whose names represented the very best in hospitality.These two famous hotels joined to create the brand Mandarin Oriental Hotel Group under the renowned fan logo.Over the next twenty years the Group opened further Mandarin Oriental hotels in Asia and became firmly established as one of the most elegant and luxurious hotel groups, renowned for offering comfortable and well-appointed accommodation, exceptional facilities and some of the finest restaurants and bars in the region. This was underpinned by impeccable service inspired by our Asian heritage, which made Mandarin Oriental the hotels of choice for residents and luxury travellers alike.