Front Office Agent Full-time Job

Responsibilities

Greet, check in, and escort guests promptly to their rooms.

Address special guest preferences recorded in guest history profiles.

Handle cash drawer properly as outlined in the MODUB Controller’s Policy.

Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.

Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience.

Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues.

Print and drop cash out, adjustment slips, paid out voucher, and bank count reports.

Communicate clearly with the Night Duty Manager and Accounting Department.

Establish a good working knowledge of the Hotel outlets and products.

Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.

Demonstrate teamwork by cooperating with and assisting colleagues as needed.

Able to communicate special features and services unique to the guest’s needs.

Handle guests incoming and outgoing correspondence (facsimile, messages, mail, etc.)

Responsible for preparation of the daily arrival bucket, in-house bucket and next day arrivals (including welcome cards, guest business cards, registration cards and limousine arrivals).

In charge of guest invoices (in-house).

Check credit card authorization in SMS for all in-house guests.

Perform any other reasonable duties as required by the management of the Hotel.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the worlds most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and nine residences in 24 countries and territories, with each property reflecting the Groups oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.For over 50 years, Mandarin Oriental has been established as a leader in luxury hospitality, and has a rich and proud history. Our mission, to completely delight and satisfy our guests began with the opening of our flagship property, The Mandarin, in 1963 in Hong Kong. The hotel, which was the tallest building on the island when it opened, soon built up an enviable reputation for service excellence, and instantly became a historic landmark a status it still holds today.In 1974 The Oriental in Bangkok, which was already acknowledged as one of the world's most legendary hotels was partially acquired by the Group, giving the company two "flagship" hotels whose names represented the very best in hospitality.These two famous hotels joined to create the brand Mandarin Oriental Hotel Group under the renowned fan logo.Over the next twenty years the Group opened further Mandarin Oriental hotels in Asia and became firmly established as one of the most elegant and luxurious hotel groups, renowned for offering comfortable and well-appointed accommodation, exceptional facilities and some of the finest restaurants and bars in the region. This was underpinned by impeccable service inspired by our Asian heritage, which made Mandarin Oriental the hotels of choice for residents and luxury travellers alike.