Fragrance Manager Full-time Job

Key Accountabilities

Client Experience

Embody Sephora Attitude and set an example in front of the team.

Provide support to the team in difficult situations ensuring client’s satisfaction.

Provide extensive coaching and training to assist the team in meeting all commercial and operational KPIs.

Take over floor leadership segments and ensure the floor is always managed and covered.

Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.

Provide support for the floor manager as an active co-lead.

Use suitable tools for analyzing overall satisfaction and propose action plans to enhance the customer experience.

Inspire the team to use digital tools to deliver customized service.

Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.

Provide support for the Customer Experience Manager in analyzing results and proposing action plans in order to enhance client experience during the Fragrance shopping experience.

Provide support for the Customer Experience Manager by maintaining and enforcing quality customer service and resolving customer service complaints.

Sales

Collaborate in achieving Fragrance sale targets and overall store objectives.

Reinforce sales policies and techniques established at the Sephora University with all team members.

Balance and drive the sales target among selective, exclusive and Sephora Collection.

Provide support for the Customer Experience Manager in analyzing sales results and proposing action plans to achieve set targets.

Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.

Create disruptive internal competitions to motivate the team and boost the achievements.

At Sephora, we stand together and we stand for something more. For empowerment, for exploration, for the opportunity to impact peoples lives through the unlimited power of beauty.
As part of the LVMH family, Sephora is a powerful presence in markets around the world, constantly transforming and elevating the beauty shopping experience.
With our 3 000 stores & corners in 35 markets, we offer clients a unique retail experience, in store and online, through innovative services and an unparalleled beauty selection.
Beautifying peoples lives is what our more than 52 000 passionate in-store and office team members thrive to do every day. At Sephora, you can unleash your creativity, because weve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart.
Sparked by energy and excitement, our passion is contagious. So if you are ready to make your mark at a leading global retailer and belong to something beautiful, join us!