Public Area Supervisor Full-time Job

Responsibilities

It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.

MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.

It is part of your role and your responsibility to fully support all learning and development activities.

You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.

Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.

Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.

Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.

Mandarin Oriental Jumeira, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.

To carry out any additional duties requested by management, related to hotel operational activities.

Inspect and check all public areas in accordance with set MO standards

Spot-check and monitor usage of chemicals, machinery and ensure that all equipment is treated well

Be aware of any maintenance issues and report them accordingly in REX

Have an overview of the daily occupancy, arrivals, departures, traces and important guests in house

Create daily assignments for public area attendants

Ensure that sign in and out policy is followed

Conduct daily briefings and trainings for public area attendants

Monitor stock in storages and act accordingly if refill is needed

Be aware of supplies in the public toilets and monitor usage

Coordinate with Front Office, Engineering and Housekeeping Coordinator at all times in order to guarantee highest level of cleanliness and hygiene

Managing and overlook daily operation in the respective areas

Be aware of any OOS/OOO areas in your respective area

Train, coach and motivate public area attendants in order to achieve highest quality standards

Check and monitor the back of house areas like staff changing rooms and corridors

Ensure that all MOQA, LQE, LQA, Forbes & FLHSS&E standards are in place at all times

Be customer focused

Always help the guests and anticipate their needs in advance

Recognise preferences and communicate them accordingly

Fulfil guest’ needs or communicate them to the concerned department

Ability to work a flexible schedule to include early mornings, late nights, weekends and holidays

Well-groomed and articulate, professional appearance

Guide and help colleagues to grow and develop themselves

Teach and train staff on SOPs, safety and security and chemical usage

Ensure that all reports, task sheets, etc., are filed accordingly

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the worlds most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and nine residences in 24 countries and territories, with each property reflecting the Groups oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.For over 50 years, Mandarin Oriental has been established as a leader in luxury hospitality, and has a rich and proud history. Our mission, to completely delight and satisfy our guests began with the opening of our flagship property, The Mandarin, in 1963 in Hong Kong. The hotel, which was the tallest building on the island when it opened, soon built up an enviable reputation for service excellence, and instantly became a historic landmark a status it still holds today.In 1974 The Oriental in Bangkok, which was already acknowledged as one of the world's most legendary hotels was partially acquired by the Group, giving the company two "flagship" hotels whose names represented the very best in hospitality.These two famous hotels joined to create the brand Mandarin Oriental Hotel Group under the renowned fan logo.Over the next twenty years the Group opened further Mandarin Oriental hotels in Asia and became firmly established as one of the most elegant and luxurious hotel groups, renowned for offering comfortable and well-appointed accommodation, exceptional facilities and some of the finest restaurants and bars in the region. This was underpinned by impeccable service inspired by our Asian heritage, which made Mandarin Oriental the hotels of choice for residents and luxury travellers alike.