Elite Guest Liaison Full-time Job

Every day is different, but you’ll mostly be:

Kicking off truly memorable guest experiences with the warmest of welcomes

Ensure all guests’ needs and requirements are met, providing at all times a high level of guest service and satisfaction by working and liaising closely with all departments

Establishes and develops personal guest contact, promoting feedback and is constantly proactive in anticipating guests’ needs and requirements

Actively support Front Office Operations Manager and team

Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations

Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What We need from you:

Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

Fluency in English language - extra language skills are preferred

Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration

Minimum 1 year previous experience as a Butler in a 5-star hotel (essential)

About IHG®IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.With a family of 18 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in over 100 countries, and more than 1,900 in the development pipeline.Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel IndigoPremium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN HotelsEssentials: Holiday Inn Hotels & Resorts, Holiday Inn Express, avid hotelsSuites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood SuitesExclusive Partners: Iberostar Beachfront ResortsInterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.Visit us online for more about our hotels and reservations and IHG One Rewards. To download the new IHG One Rewards app, visit the Apple App or Google Play stores.