Analyst Client Operations Full-time Job

Duties & Responsibilities

Interact directly with customers and users as part of the Customer Support team to understand their needs and how those can be addressed through content;

Maintain and manage all customer- and user-facing content;

Maintain clean, accurate, well-organized content, while supporting product updates and launch plans;

Create and manage content in different formats (video, written, etc.) to help our users succeed in using our products and services;

Work with the Customer Support team to identify and develop the best channels and strategies to communicate with customers and users;

Support the Customer Support team with daily/weekly/monthly activities as needed;

Coordinate with our Marketing and Design teams to ensure branding and design consistency, correct handling of multiple versions of content and image assets across a multitude of product features customer segments and user roles;

Help the team to identify and drive ways to continuously improve upon production processes as you work with the various functions both internally and externally.

Requirements

Must have an excellent command of spoken and written English;

Excellent at creating content in different formats (video, written, etc.) whether directly or in collaboration with other team members. We would love to see examples of your work to be discussed during the interview;

Ability to build strong relationships with people, understand their needs and goals, identify creative solutions, and manage action items through to completion;

Experience with G-Suite;

Excellent interpersonal and communication skills;

You are expected to actively validate your own work, maintaining the highest level of quality in everything that you do;

Ability to work under pressure in a fast moving environment and to deliver multiple projects to deadline;

Attentive to detail, strong sense of responsibility and able to work independently.

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