Agent Experience Center Full-time Job

Responsibilities

Key Duties and Responsibilities

Maintains good employee relations and motivate colleagues.

Provide guidance to walk-in customers on product and service offerings.

Educate customers and potential customers with information and delivery timelines.

Ensures strict adherence to Bab Al Shams Desert Resort Standard Operating Procedures related to guest experience and activities.

Serve guests by providing product/ service information related to the delivery life cycle, rates, and payment.

Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.

Promote and cross-sell the company’s products.

Requirements

Experience & Educational Requirements

1 - 4 years previous customer service experience is an added advantage

Good communication and computer literacy skills

Certificate of completion of NYSC

People management experience

Strong orientation towards customer service

Effective Communication

Attention to detail.

Customer focused.

Teamwork

Bab Al Shams is a go-to desert experience inspired by Middle Eastern culture and radiant love for life and adventure, just 45 minutes from downtown Dubai, or 60 minutes from Dubai International Airport. Secluded within a landscape of golden dunes, our one-of-a-kind desert resort comprises 115 elegant contemporary rooms and suites designed with Arabic flair. Guests can enjoy five vibrant dining experiences, including the legendary Al Hadheerah, as well as beautiful adult and family pools shaded by native palms and revitalising wellness treatments at the spa.
Hot-air balloons over the dunes, Arabian horse riding, camelback trekking, falconry and nomadic nature tours to Al Marmoom Reserve are all part of the journey of resonance guests will make to uncover the mystique of Arabia.
Bab Al Shams is part of the Rare Finds umbrella brand, a collection of hotels managed by Kerzner International that celebrates the unique identity, location, talent and expertise of each property. Rare Finds properties are defined by their proximity to rich cultures and ability to offer journeys of incredible discovery.