Meetings & Events Executive Full-time Job

The Role

To promote efficiency, confidence, courtesy and an extremely high standard of social skills.

To generally promote and ensure good inter-departmental relations

To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.

To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment

Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and heartists.

Maintains professional business confidentiality

To adhere to Company and Hotel rules and regulations at all times

Key Deliverables And Responsibilities

Planning & Organizing:

Responsible for bookings, generating proposals, generating contracts, issuing confirmations and follow up process with all MICE customers that are assigned to you

Ensures that all lead requests are handled as per the policy and not exceeding the lead handing timeframe policy.

Ensures active follow up on sent offers as per guest requirements.

Preparation of offer letters according to the guest requirements. Ensuring company standards are in place.

Personalizes and executes the event for the Meeting planner

Maintain timely and responsive communication with all accounts and prospects.

Assess group business to maximize contribution from available public space, generating room revenues whilst achieving Meetings and Events budgets

Yields all leads prior to the offer letter being sent out, in terms of, venue assigned or rates offered – especially in an area set up, and seeks the required approval to take the booking

Ensures that Sales and Catering PMS is well managed, maintained and updated as per company policy & standards

Refers all unable to confirmed bookings so that they can be offered a sister property

Supervision and communication with Meetings and Events Operations during events and assuring guest satisfaction throughout the event.

Seeks feedback on rates, availability and offer letters from department head

Fully aware of the available equipment in the hotel

Provides functional assistance and direction to the Meetings and Events Operations team

To fully comply with the hotels credit policy in obtaining pre-payment or approved credit letters for all events

Ensures the preparation of Event Order as per departmental standard and assuring proper distribution of the same.

Inspects all function areas before events to ensure set up in accordance to customer specifications

Conducts exit interview with the meeting planner and records the data in the hotel’s CRM system

Manages and regularly updates the hotel’s MICE database

Responsible for sharing best practices on Company/ Area designated forums and adapting other best practices from other properties

Supports the organization in the execution of special public relations events on and off premises in coordination with Area/ Hotel Public Relations and Communication teams

Performs and controls with team all the above-mentioned aspects in accordance to Corporate/

Area standards and guidelines including all CI/CD and brand guidelines

Complies with any reasonable requests made by the management to the best of your ability

Mövenpick Hotels & Resorts, part of @ALL loyalty program, is a modern, upscale hospitality company that is passionate about making moments, recognising that small gestures make a big difference to our guests, our owners and our people. We do ordinary things in an extraordinary way a philosophy that has defined our brands success from the very start.
A global firm with Swiss roots and a restaurant and hospitality heritage that dates back to the 1940s, our approach to service has remained consistent; warm, intuitive, personal and uniquely Mövenpick. We also embrace innovation to meet ever-changing guest needs and continue to celebrate our rich culinary legacy, setting trends but never compromising on quality and authenticity. An international company with a growing footprint, we take a sustainable and responsible approach, caring for local communities and protecting the environment in the destinations where we operate.
Mövenpick Hotels & Resorts is one of the worlds most reputable upscale hotel management companies. Since it was established in 1973, the hospitality firm has expanded its international presence and today, manages 20,000-plus rooms in more than 80 hotels across Africa, Asia, Europe and the Middle East. With ambitious plans to further expand its footprint across these continents, the company is on track to meet its target of operating 125 properties by 2020. The companys global workforce of 16,000 hospitality professionals are trained to ensure Mövenpicks traditional Swiss values are always upheld, guaranteeing the 7.5 million guests who stay with us every year are well looked after.