Sr. Specialist Vendor Performance Full-time Job

What's On Your Plate?

Data & Analytics:

Leverage data analytics and business intelligence tools to provide actionable insights and improve operational performance of partners.

Develop data-driven strategies and solutions from large, complex sets of data.

Own all dashboards for your KPI’s and build new tools to improve visibility on performance.

Stakeholder Management:

Cross department collaboration by providing data backed recommendations, which drive platform-wide priorities and goals.

Work alongside the commercial and the logistics teams to improve operational efficiency of our partners by reducing order rejections, restaurant delays, and making sure we always deliver the best service to our customer.

Develop project scopes, timelines and objectives, involving all relevant stakeholders ensuring technical feasibility.

Operational Excellence:

Responsible for monthly / quarterly goals and targets of all countries within the region.

Analyze, deepdive and find solutions to any potential issue that deviates from goals.

Define, implement and monitor procedures together with local teams to improve performance.

Lead weekly / biweekly meetings with the Commercial teams to follow on progress of top offenders.

Track and report performance metrics and SLAs, spot bottlenecks and address them with correct stakeholders, communicate priorities according to business needs.

What you need to be successful

2-3 years of experience in operations, logistics or management consulting.

Excel/Google sheets proficiency.

Strong working knowledge of analytics tools like SQL, Google sheets, Tableau, Looker etc.

Strong communication skills, both written and verbal. Arabic is a plus.

Excellent stakeholder management skills: Experience in dealing with members and cross functional teams.

Passionate about analytics.

Hands-on attitude and willingness to challenge/improve the status quo.

An empathetic, inclusive and curious attitude.

When you think of food delivery in the MENA region, wed be pretty surprised if talabat didnt pop into your mind first! Since delivering our first order in Kuwait in 2004, weve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region. Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. In 2020 alone, we facilitated the donation of well over 340,000 meals, and 44,000 medicine donations to those in need, as well as donated over 1.3million euros to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.