Spa Concierge Full-time Job

Responsibilities

It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.

MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.

It is part of your role and your responsibility to fully support all learning and development activities.

Ensure that all standards of LQE, MOQA and Forbes are followed consistently.

You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.

Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.

Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.

Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.

Mandarin Oriental, Jumeira has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.

Act as a hotel ambassador at all times.

To carry out any additional duties requested by management, related to hotel operational activities.

Assist in the operations of all spa areas as required:

Spa Reception

Spa Retail Area

Consultation pods

Tea Lounges

Maintain the cleanliness of The Spa; in particular the reception & retail areas, consultation pods and tea lounge. These should be kept in a neat, tidy and sanitary manner in accordance with the Safe, Sound and Sustainability standards.

Will be expected to aid therapists in setting up for treatments and clearing away after.

Organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests’ needs are of first importance.

Must be a team player and assist all spa and hotel colleagues where necessary.

Ability to perform opening and closing duties.

Must have a thorough understanding of Spa Soft, all treatments offered in the spa and all retail products.

Must have good telephone skills and follow required telephone etiquette.

Must show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.

Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Senior Director of Spa & Wellness.

Ensure a warm friendly welcome to all guests at all times. Greet all guests upon their arrival, gives new guests tours of The Spa and offers return guests "re-orientations". Courtesy to guests and colleagues at all times.

Must have the ability to courteously interact and answer all spa and hotel related questions with guests.

Communicate all messages promptly and to keep the Duty Manager informed as to any guests’ incidents and dissatisfactions.

Assist in the smooth flow of the guests’ journey throughout the day.

Must attend all training courses as deemed necessary.

Receive training to ensure that all-relevant legislation pertaining to the Safe, Sound & Sustainable standards are implemented and monitored within the spa & wellness.

Oversees incoming and outgoing guest and spa colleagues business-related emails.

Will be expected to assist various demonstrations and events.

Recognize the importance of "sales" in every aspect of their role and be responsible for achieving set sales targets.

Ensure all preferences, contact details and other relevant guest history information is entered into SpaSoft accurately.

When receive LRA and TripAdvisor comments, to input the relevant information into the Guest Comments Sheet available in the sharefolder.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the worlds most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and nine residences in 24 countries and territories, with each property reflecting the Groups oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.For over 50 years, Mandarin Oriental has been established as a leader in luxury hospitality, and has a rich and proud history. Our mission, to completely delight and satisfy our guests began with the opening of our flagship property, The Mandarin, in 1963 in Hong Kong. The hotel, which was the tallest building on the island when it opened, soon built up an enviable reputation for service excellence, and instantly became a historic landmark a status it still holds today.In 1974 The Oriental in Bangkok, which was already acknowledged as one of the world's most legendary hotels was partially acquired by the Group, giving the company two "flagship" hotels whose names represented the very best in hospitality.These two famous hotels joined to create the brand Mandarin Oriental Hotel Group under the renowned fan logo.Over the next twenty years the Group opened further Mandarin Oriental hotels in Asia and became firmly established as one of the most elegant and luxurious hotel groups, renowned for offering comfortable and well-appointed accommodation, exceptional facilities and some of the finest restaurants and bars in the region. This was underpinned by impeccable service inspired by our Asian heritage, which made Mandarin Oriental the hotels of choice for residents and luxury travellers alike.