Senior Process Specialist Full-time Job

Responsibilities

Oversee the end-to-end incident management process, ensuring that incidents are managed efficiently and effectively in accordance with agreed service levels.

Collaborate with cross-functional teams to ensure that incident management process is integrated with other IT service management processes.

Define, document, and regularly review incident management policies, procedures, and guidelines.

Develop and maintain metrics to measure the effectiveness of incident management process and provide regular reports to management.

Identify opportunities for process improvement and work with relevant stakeholders to implement changes.

Ensure compliance with relevant regulations, standards, and best practices.

Facilitate communication and awareness of incident management process and procedures with stakeholders.

Provide guidance and training to IT staff and business stakeholders on the incident Management process.

Develop and implement key performance indicators (KPIs) and metrics to measure the effectiveness of the incident management process.

Process and procedure documents are always updated and relevant to company goals and strategy.

Ensure successful completion of company audits to maintain regulatory compliance and uphold industry standards.

Qualifications

Bachelor’s degree in IT, computer science or related field.

Experience in IT service management, with a focus on incident management.

Strong understanding of ITIL framework and related processes.

ITIL certification.

Strong analytical and problem-solving skills.

Excellent written and verbal English communication and interpersonal skills.

Core42, a G42 company, is a full-spectrum AI enablement solutions provider. Being at the core of the G42 ecosystem, Core42 serves as a trusted partner who innovates and implements at speed and scale. Building on our global partnerships and comprehensive set of capabilities across cloud, cybersecurity, AI & data, and digital services, our purpose is to accelerate what people, enterprises and nations can achieve with AI.