Project Lead Digital Transformation Full-time Job

There are 3 types of program work-streams that this role supports within the Group’s digital transformation agenda:

Business led: The business leaders have a desired vision / opportunity / change that they are already pursuing but are looking for specific inputs from a customer journey or process design perspective. The role is quite focused in such initiatives. Typically, this requires:

Conducting a diagnostic to define as-is state

Designing and creating buy-in on the ideal end state

Crystalizing ideal end state into a set of requirements from a process / policy / technology / people point of view

Supporting as required to obtain sign off from Business and Control stakeholders (Risk, Security, Compliance, Legal etc.)

The Project lead would be expected to lead these, with support from the Practice lead on b & d in case of any disagreements or challenges.

Business initiated: The business leaders have a desired vision / opportunity / change that they want to bring to pursue but it is at a concept level. For such initiatives, the role is critical to bridging the gap between idea and reality. There is greater buy-in from stakeholders and often availability of budget / capacity to execute the projects, but the role needs to design the functional solution and manage the delivery. Typically, this requires:

Defining the problem statement and creating alignment across key stakeholders (across teams)

Conducting a diagnostic to define as-is state

Designing and creating buy-in on the ideal end state

Crystalizing ideal end state into a set of requirements from a process / policy / technology / people point of view

Prioritizing requirements based on impact and obtaining alignment

Managing overall program delivery with relevant IT, other internal delivery teams, vendors or external stakeholders

Facilitating de-bottlenecking, decision making and sign offs from Business and Control stakeholders (Risk, Security, Compliance, Legal etc.)

Ensuring project stabilization and handover to / establishment of BAU (Business As Usual) roles

Tracking impact is in line with expectations and facilitating sign offs on benefits

The Project lead would be expected to lead b, c, d, e, f and h largely independently, while supporting the Practice lead on the remaining points or leading those with support from Practice lead.

Group Digital Office led: These are programs where the opportunity / change is being proposed by Digital. For such initiatives, the role is critical in supporting Digital leadership team for creating buy-in with business and finance stakeholders. There is often limited support from stakeholders, especially at initial stages and requires quick contextual opportunities identification and building of stakeholder confidence. The role is often the face of the program and is critical in building Digital’s reputation within the organization. In addition to the activities highlighted under Business initiated programs, typically this requires:

Primary and secondary research to understand the problem context

Conducting a diagnostic to define as-is state with varied level of access to information

Designing and creating buy-in on the ideal high level end state

Crystalizing ideal end state into a high-level set of requirements from a process / policy / technology / people point of view

Identifying benefit levers and cost drivers for proposed solution

Working with business and delivery teams for high level benefits and costs (business case)

Socializing business case with decision makers to secure budget approvals

Formalizing requires initiatives as per the necessary processes within IT, Procurement, and other delivery teams

Skills & Experience Required:-

Masters’ degree in relevant specialization / MBA

Lean Six sigma Black belt

PMP

2+ years’ experience in management consulting or

4-5 years’ in a digital transformation/business projects team in a large organization (Not IT project Project leads but on the business / techno-functional side) or

7-10 years on the business side within financial services

Emirates NBD (DFM: Emirates NBD) is a leading banking group in the MENAT (Middle East, North Africa and Turkey) region with a presence in 13 countries, serving over 17 million customers. As at 31st December 2022, total assets were AED 742 billion, (equivalent to approx. USD 202 billion). The Group has operations in the UAE, Egypt, India, Turkey, the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 879 branches and 4,130 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.6 billion. Emirates NBD Group serves its customers (individuals, businesses, governments, and institutions) and helps them realise their financial objectives through a range of banking products and services including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. The Group is a key participant in the global digital banking industry with 97% of all financial transactions and requests conducted outside of its branches. The Group also operates Liv., the lifestyle digital bank by Emirates NBD, with close to half a million users, it continues to be the fastest-growing bank in the region.Emirates NBD contributes to the construction of a sustainable future as an active participant and supporter of the UAEs main development and sustainability initiatives, including financial wellness and the inclusion of people of determination. Emirates NBD is also an early supporter to Dubai Can sustainability initiative, a city-wide initiative aimed to reduce use of single-use plastic bottled water.