Manager Operations and Governance Full-time Job

As Governance Manager at Emirates NBD, your role is to

Manage a team of governance specialist to manage compliance queries, operations, risk and controls, process improvement and training.

Represent Priority & Personal Banking segment for projects, Consumer Protection Rights (CPR), Finacle, exceptions management etc.

Ensuring efficiency of existing Business Process & Improvements for the segment.

Providing recommendation / guidance on operational compliance & risk related matters.

Remain as a single point interface from priority segment for investigations in relation to Legal/Fraud Cases

One-point operational interface contact between segment and functions like fraud, ops risk, compliance, legal, branch network.

Responsibilities

Maintaining a high level of awareness regarding policy and procedure and fostering collaboration with customers, Relationship Managers (RMs), centers, and compliance teams.

Customer reviews or any other projects. This involves close collaboration with Tanfeeth, RMs, Customers, compliance, and relevant stakeholders to ensure precise execution.

Preparing and disseminating Management Information System (MIS) reports

Act as main point of contact for the segment staff and coordinate actions to provide all relevant support.

Assist Sr. Manager Governance in all ongoing group and team projects and any thematic reviews as identified

Maintaining a high level of awareness regarding policy and procedure and fostering collaboration with customers, Relationship Managers (RMs), centers, and compliance teams

Execution of other compliance alerts as per unit requirements, ensuring that they are carried out in strict adherence to policy and procedure.

Any exceptions or deviations must be promptly escalated to the approving authority in accordance with the delegation matrix.

To be successful in this role, you will need the following skills and experience…

University Degree in Business, Finance, Banking, Economics or Equivalent would be preferable.

7-10 years in a Banking/ Financial industry managing business risk, operations, policies & procedures

3 - 5 years of experience in managing large teams.

Possess Fair knowledge of KYC & financial crime risks.

External certifications like ACAMs, ICA or any other risk management learning courses would be an added advantage.

Emirates NBD (DFM: Emirates NBD) is a leading banking group in the MENAT (Middle East, North Africa and Turkey) region with a presence in 13 countries, serving over 17 million customers. As at 31st December 2022, total assets were AED 742 billion, (equivalent to approx. USD 202 billion). The Group has operations in the UAE, Egypt, India, Turkey, the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 879 branches and 4,130 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.6 billion. Emirates NBD Group serves its customers (individuals, businesses, governments, and institutions) and helps them realise their financial objectives through a range of banking products and services including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. The Group is a key participant in the global digital banking industry with 97% of all financial transactions and requests conducted outside of its branches. The Group also operates Liv., the lifestyle digital bank by Emirates NBD, with close to half a million users, it continues to be the fastest-growing bank in the region.Emirates NBD contributes to the construction of a sustainable future as an active participant and supporter of the UAEs main development and sustainability initiatives, including financial wellness and the inclusion of people of determination. Emirates NBD is also an early supporter to Dubai Can sustainability initiative, a city-wide initiative aimed to reduce use of single-use plastic bottled water.