Senior Lead Consumer Protection & Governance Full-time Job

On a day to day basis, you will…

Continuous monitoring of the implementation of Consumer Protection Standard, track and follow up with all the stakeholders assessed gaps and solutions for compliance to the regulatory standards.

Support in publishing timely and complete monitoring update for senior stakeholders covering all broad aspects of the Consumer Protection Regulation.

Reviews Policies and Procedures based on Consumer Protection and other regulatory guidelines and/or observations from Internal Audit, Compliance and Regulators etc. Responsible to lead any ongoing bank-wide regulatory exercises pertaining to Consumer Protection.

Ensure all Consumer Protection Regulation related reporting, dashboards etc. are published according to set deadlines.

Ensure timely regulatory and Senior Management updates and highlight key areas of concern in management reviews at various forums including Consumer Protection Steering Committee.

Advise on critical analysis of approach and interpretation of Consumer Protection Regulation for solutions and implementation.

Identify weaknesses and implement control checks with support from relevant stakeholders to ensure no deviation from prescribed Consumer Protection standards on an ongoing basis.

Develops and maintain a strong relationship with internal & external stakeholders to ensure the Bank remains compliant with CBUAE’s Consumer Protection Regulation and any related Regulation that is issued to complement the Regulation.

Coordinate with Business / Segments / Channels for internal and external audit reviews related to Consumer Protection Regulations and oversees timely resolution of any related observations.

Coordinates activities with the Bank's unit for internal and external audit related to CPR, manage activities related to audits reports in collaboration with the different units and coordinate action plan with the relevant stakeholders to remediate non-compliant or partial compliant audit findings.

To be successful in this role, you will need the following skills and experience…

Graduate with understanding of business, local regulations and current developments.

Conversant with full range of banking products and services

At least 5 years’ experience in Governance in the Financial Sector and a proven track record of consistent performance and achievements

Understanding of all banking operations, product, policies, CBUAE regulations and compliance is needed.

In-depth understanding of the Consumer Protection Regulation and its accompanying standards

Good knowledge of local and international regulations and AML/CFT laws

Emirates NBD (DFM: Emirates NBD) is a leading banking group in the MENAT (Middle East, North Africa and Turkey) region with a presence in 13 countries, serving over 17 million customers. As at 31st December 2022, total assets were AED 742 billion, (equivalent to approx. USD 202 billion). The Group has operations in the UAE, Egypt, India, Turkey, the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 879 branches and 4,130 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.6 billion. Emirates NBD Group serves its customers (individuals, businesses, governments, and institutions) and helps them realise their financial objectives through a range of banking products and services including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. The Group is a key participant in the global digital banking industry with 97% of all financial transactions and requests conducted outside of its branches. The Group also operates Liv., the lifestyle digital bank by Emirates NBD, with close to half a million users, it continues to be the fastest-growing bank in the region.Emirates NBD contributes to the construction of a sustainable future as an active participant and supporter of the UAEs main development and sustainability initiatives, including financial wellness and the inclusion of people of determination. Emirates NBD is also an early supporter to Dubai Can sustainability initiative, a city-wide initiative aimed to reduce use of single-use plastic bottled water.