IT Support Technician Full-time Job

What You’ll Be Doing

Provides analytical and IT technical support in person and remotely to end users of Parsons personal computers, workstations and related software and hardware.

Answers end user IT questions and troubleshoots standard IT issues, questions, problems and failures with Parsons hardware, software, peripherals or workstations, remotely via telephone, email or Instant Messenger.

Recognizes, categorizes and isolates end user questions, issues and problems; either resolves the situation or refers it to more senior Service Desk staff or to other Parsons IT groups.

Researches and develops solutions for standard software and hardware questions, issues, problems and failures.

Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software and associated hardware as well as the Parsons standard workstation configurations.

Follows Parsons Policies, procedures and standards in responding to end user requests and providing end user support.

Documents and reports all service requests and their outcome, following standard Parsons procedures and practices.

Reporting to IT site lead.

Provides IT on call support for nonbusiness hours (Weekends and Holidays).

Performs other responsibilities associated with this position that may be appropriate.

What Required Skills You’ll Bring

High School/Diploma/Degree or equivalent and 0-1 years of related work experience providing support to end users (or an equivalent combination of work experience and education)

At least one Microsoft or Cisco Certification is preferred

A basic knowledge of Microsoft operating systems and applications as well as knowledge of personal computer technology and hardware.

Familiarity of the MIS environment.

Good customer service skills.

Team player.

Founded in 1944, Parsons Corporation, a digitally enabled solutions provider, is focused on creating the future of the defense, intelligence, and critical infrastructure markets. From Earth to outer space, we deliver tomorrows solutions today. Equipped with the capabilities required to take on any defense, intelligence, or critical infrastructure challenge, our agile, innovative, and disruptive approach enables us to deliver solutions at the speed of relevance.
Our people are our greatest asset. We strive to be an employer of choice that engages employees in the community and creates rewarding career paths to cultivate a resilient workforce that is ready for the future.