Guest Relations Agent Full-time Job

Consistently offer professional, friendly and engaging service

Handle guest concerns and react quickly, logging and notifying proper departments

Be part of Guest Services team while ensuring all service standards are followed

Attend regularly scheduled departmental meeting

Balance operational, administrative and Colleague needs

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies, procedures and service standards

Follow all safety policies

Other duties as assigned

Qualifications

Passion for guest service.

Excellent written and verbal communication, interpersonal and leadership skills.

Highly organized, results-oriented with the ability to be flexible and work well under pressure.

Fluency in English, and at least one additional EU language

Must have the ability to handle a multitude of tasks and Guest requests.

Knowledge of Opera or Opera cloud Property Management System an asset.

Ability to work independently and prioritize responsibilities.

Experience with a Hotel loyalty program an asset.

Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.