Fraud Investigation and Back Office Full-time Job

Specific Accountability

Manage & control team members associated with investigation of following types of Fraud

Fraud related to Mobile Banking

OTP compromise by customer

Wallet frauds

Desktop investigations

Manage and ensure alerts generated in the Enterprise Fraud Monitoring System and the Risk Based Authentication system are reviewed to identify fraud and mitigate the risk.

Undertake review of rules in the fraud monitoring system and improve rule effectiveness to mitigate risk and trends identified.

Identification of new fraud typologies and risk. Prepare defence against them by suggesting or amending rules or changes in the detection process.

Conducts and/or support complex investigations. Also, support and review investigations managed by their team members.

Review of new products/services launched by the Bank to understand impact on fraud control measures, capacity and review of rules to manage their effectiveness.

Undertake action on the customer account to prevent account being used as mule account or to prevent customer funds.

Scheduling staffing to ensure coverage during weekends and holidays

Ensure team is reviewing alerts generated in the main Fraud Monitoring System efficiently and as per agreed TAT.

Custodian of SOP.

Process improvement, either through automation or lean or six sigma techniques

Collaboration with different departments within FAB to obtain data that assists in investigation of fraud.

Review and approval of Archer incidents.

Ensure MIS reports are assigned and completed by respective team members.

Stay updated on the emerging risks and typology in the bank.

Engagement with regulators and enforcement authorities on a need basis.

Qualifications

Threshold Qualifications

Graduate

Certified Fraud Examiner, Information security or AML related certification will be preferred.

FAB, the UAEs largest bank and one of the worlds largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the banks international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.
To empower its customers and clients to Grow Stronger, FAB is initiating a powerful movement, which goes beyond banking. The Grow Stronger movement represents the banks promise to support its stakeholders goals and growth ambitions, providing ideas, tools and expertise to help them become stronger, today and in the future. Through a strong, diversified balance sheet, leading efficiency and a solid corporate governance structure in place, FAB is set to drive growth forward.