Cargo Control Officer Full-time Job

In This Role, You Will

Identify and Compute cargo capacity available in terms of weight, volume, and ULD (Unit Load Device) of every passenger flight, derived from passenger bookings, baggage trends, weather conditions en-route, aircraft allocation etc and adjust the capacity in Skycargo systems to support cargo reservations and sales teams across the network.

Evaluate bookings against the agreed-upon KPI from the queue framework in accordance with the parameters governing operational and commercial conditions. Evaluate each booking against available capacity and revenue retention dynamically with direct or secondary options, finding the best suitable or alternate option by initiating negotiation with the origin station to provide a feasible solution.

Compile data and statistics on various non-compliances in bookings, traffic flow, allotment utilization, service failures, etc., and promptly provide this data to the Cargo Revenue Optimization Manager to facilitate the re-evaluation of business plans and achieve goals. Ensure that the collected data is accurate, and any discrepancies are promptly resolved.

Implement capacity management and revenue optimization techniques at the flight level for both passenger flights and freighters by determining the appropriate product/density mix, yield, pre-bookings/allotments, and distributing capacity to the network in an efficient and effective manner to meet departmental KPIs.

Track the daily station allocation usage on flights/sectors that involve two or more stations. Non-utilisation of allotments must be acknowledged and resolved in order to prevent SkyCargo from losing out on revenue opportunities due to underutilized capacity and allotments by stations or freight forwarders.

Identify optimal routing or gateway for shipments to offline points as directed by the Cargo Revenue Optimization Controller, taking into account trucking cost and frequency supplied by service providers, or use interline capacity offered by carriers as applicable. Monitor movement and ensure that the route chosen is the most cost-effective for that particular consignment, taking into account the freight rate charged.

Analyze data to spot changes in booking trends, destination mix, or weight/volume variances, while maintaining consistent contact and coordination with outstations to acquire more information. This will ensure that any deviations are adequately addressed and that the available cargo capacity is fully utilized.

Collaborate with Hub Operations to strategize and enhance the available capacity, while considering the mix of 6th and 4th freedom traffic and their respective destinations and densities. Once the best tonnage-to-revenue ratio has been identified and reservations have been prioritized based on product/revenue hierarchy, send flight release alerts to HUB operations. Verify that the flight has been optimized at the ULD level based on its destination after departure.

As directed by the Cargo Revenue Optimization Manager, organize plans that must be implemented to overcome disruptions due to payload or operational restrictions with bookings and re-allocate the affected shipments in such a way that our delivery commitments are met in order to maintain customer confidence in Emirates.

Collaborate with the stations and sales team to generate additional business, Including spot-selling to counterbalance the loss of demand caused by changes or cancellations om 6th freedom bookings at 24 hours prior p departure. In order to effectively utilize available cargo capacity beyond Dubai International Airport (DXB).

Qualifications & Experience

To be considered for the role, you must meet the below requirements:

Bachelors degree or Honours (12+3 or equivalent)

3+ Years experience in air cargo industry or in a ground handling cargo section

Experience in airline capacity & revenue management

Thorough knowledge of cargo operations and cargo acceptance procedures

Basic knowledge of load control, weight and balance of aircraft, flight operations activities

High level of Computer Literacy/BI tools with practical knowledge and experience in airline operational systems

Good written and verbal communication skills

Ability to multitask and work under pressure

Based in Dubai, the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Groups extensive and diverse international portfolio includes the worlds largest international airline, Emirates, and one of the largest combined air services provider in the world, dnata. For the year financial year ending 2017-18, the Emirates Group posted a profit of AED 4.1 billion (US$ 1.1 billion). Within the Group there are a diverse range of businesses which offer a wide spectrum of career opportunities, all of which can be explored through the Group's dedicated careers website, emirates.com/careers
Essential to the Groups ongoing success is the employment of high-quality people who benefit from living and working in Dubai, a modern cosmopolitan city offering one of the most desirable lifestyles in the world. The Emirates Group employees come from over 160 nationalities, receive tax-free salary and benefits package, and are offered professional development opportunities to further their careers with the organisation. If you are a high-performer, seeking a career challenge, personal and professional development, and reward and recognition for your contribution, then the Emirates Group is the perfect opportunity for you. To find out more about the career opportunities the Emirates Groups offers and how to become part of our future growth and rapid success, visit emirates.com/careers