Specialist Kitchen Onboarding Full-time Job

What’s On Your Plate?

Managing all brands front end onboarding in Delivery Hero Kitchens regionally.

Responsible for the Partner moving in the equipment and going live as per the agreed date.

Responsible for off boarding brands from kitchens as per offboarding guidelines.

Single point of contact between Kitchen Operations and Kitchen Sales team for better communication.

In case of delay in move in equipment by Partner, coordinate with the Kitchen Sales team to find replacement.

Owning and updating the Partner Onboarding Master Sheet.

Sending weekly updates to all stakeholders on the vacant stalls, churn and new partners going live.

Coordinate with the kitchen team namely: Sales, Operations, Growth and Project to initiate brand onboarding.

Coordinate with the Partner Brands to obtain documentary requirements for brand onboarding and all relevant documents required for trading (Trade License, Staff Permits, Health Cards, PIC, etc).

Coordinate with the Kitchen Sales Team and Account Management for commercial accuracy and other concerns.

Ensures that all requirements and all required signatures are complete and submitted to Salesforce for brand onboarding.

Monitor the progress of the submission to Salesforce and rectify the deficiencies (if any) in a timely manner to ensure that the onboarding processes are progressing as required in the absence of Onboarding Associate.

Coordinate with the external support team such as POS Content, Quality, Logistics on Menu Configuration along with Partners' POS Provider in the absence of Onboarding Associate.

Coordinate with the logistics team for the provision of Talabat Device, Performing

Test Orders and bring the brand live in the absence of Onboarding Associate.

Keep records of all signed contracts on all kitchens and make it available whenever required by the Kitchen Operation Management.

Maintain and update excel sheets on Brand Onboarding Progress and share with Kitchen Managers and Operations Director in the absence of Onboarding Associate.

Update Kitchen Dashboards (GSF) for all newly onboarded brands in the absence of Onboarding Associate as per GFS guidelines.

Prepare an onboarding update on a weekly basis and share it with the team during weekly update calls.

What you need to be successful

What Did We Order?

Bachelor’s degree in any discipline.

Arabic Speaker

Excellent communication skills both written and verbal.

Previous experience in admin related works.

Customer service skills.

UAE driving license (mandatory)

Flexible in working hours.

Organizational skills.

Analytical skills.

CRM software knowledge

When you think of food delivery in the MENA region, wed be pretty surprised if talabat didnt pop into your mind first! Since delivering our first order in Kuwait in 2004, weve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region. Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. In 2020 alone, we facilitated the donation of well over 340,000 meals, and 44,000 medicine donations to those in need, as well as donated over 1.3million euros to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.