Service Sales Manager Full-time Job

The primary function of this roles is to sell and support life cycle services for PD Systems and solutions to targeted customers with the responsibility to provide sales and technical assistance in close co-ordination with authorized service providers, customers, end users, and area sales managers.

Achieve annual service revenue goal. Provide accurate sales forecasting and customer relationship management data on revenue streams for the mapped installed base.

Analyze and provide advice for customers’ existing equipment status and recommended replacement schedules.

Communication skills must be adequate to interface effectively with all external stakeholders including the maintenance/engineering/facility managers on the site.

Develop timely and accurate service quotations with the help of centralized resources.

Quote to customers for technical proposals

Understand competitor’s offerings and articulate Eaton’s competitive advantages for upgrade & replacement scenarios. Schedule and conduct frequent Face to face visits with customers across the assigned geography, to educate the customer on the component life cycle aspects.

Responsible for technical and administrative support for activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change, upgrades, etc. through the current service provider infrastructure within the country.

Responsible for creating customer accounts, company registrations, tracking and recording leads generated

Provide customers basic application information via phone or on-site consultation and utilize the service provider network for 24-hour x 7 days a week on-call duty and respond to emergencies with minimal notification.

Responsible for managing specific service contract/s as the single point of contact interfacing into customer organization, while working to drive additional sales in those specific service contract/s (including 24x7) and provide services quote when required.

Maintain service log and report of work performed, by self (were need arises) or the service provider network.

Continuously improve personal, technical, and professional business skills enabling incumbent to service products to customer’s satisfaction through keeping current with product technology as measured by the ability to troubleshoot and repair various products and to instruct others. Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites

Qualifications

Diploma/Degree in Electrical Engineering or Engineering Technology from an accredited institution

Minimum of three (8-10) years of experience working and servicing and Power Distribution (LV & MV switchgear) systems

Experience in planning, managing site work, coordinating small to medium projects for preventative maintenance, replacements,retrofits and upgradations.

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, were accelerating the planets transition to renewable energy and helping to solve the worlds most urgent power management challenges.
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.