IT Specialist Full-time Job

What We’re Looking For

A minimum of 6-8 years of Supervisory Experience in a High-Volume Environment within the UAE in a Specialised IT Role.

A Bachelors Degree in Computer Science, Information Technology, or a related field would be advantageous.

An exquisite track record as an IT Specialist or in a similar capacity within a hotel or Hospitality Environment, to elevate FIVEs Gold Standard to New Heights.

Unparalleled knowledge of computer systems, networks, hardware, and software, with hand-crafted expertise in the field.

Proficiency in troubleshooting and resolving technical issues, adding a touch of first-in-class problem-solving to every task.

Familiarity with Hotel-Specific Applications and Property Management Systems is a plus.

Proven experience in Project Management and the exceptional ability to handle multiple tasks simultaneously.

Desirable certifications, such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA), signify an industry-leading commitment to continuous improvement.

A strong understanding of Industry Regulations is beneficial.

A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.

Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with guests, FIVE Tribe Members, and stakeholders.

Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights.

Find creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.

Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.

‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.

Impeccable communication skills, both verbal and written, with fluency in English. Additional languages are a plus.

A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Key Responsibilities

Offers next-level Technical Support to FIVE Tribe Members and Guests, addressing hardware, software, and network-related issues.

Troubleshoots and resolves technical problems promptly, ensuring minimal disruption to FIVEs Operations, adding a personalised touch to each solution.

Assists in the Setup and Configuration of computer systems, printers, and other IT equipment, ensuring a ‘FIVE-Star’ experience for users.

Promptly responds to support tickets and inquiries, meticulously Documenting Issues and Resolutions, adding a sensational level of professionalism to each interaction.

Expertly monitors and maintains FIVEs computer Networks, both wired and wireless, guaranteeing exquisite Connectivity, top-notch performance, and robust Security Protocols.

Diligently implements Network Security Measures, ensuring an industry-leading level of Protection for Data Integrity, while curating regular Audits for comprehensive Security Assessments.

Installs, configures and maintains servers, switches, routers, and other network devices, using visionary Expertise to Optimise Network Performance.

Collaborates closely with vendors and service providers, enhancing Troubleshooting Efforts for network connectivity and performance, ensuring a boundary-breaking IT Experience.

Performs Routine System Backups and implements Disaster Recovery Procedures, maintaining a next-level readiness for Potential Disruptions.

Works harmoniously with Internal Stakeholders to define project requirements, develop project plans, and allocate resources, kick-starting each project with phenomenal coordination.

Conducts extensive research and recommends new technologies, solutions, and tools to enhance FIVEs IT capabilities, constantly delivering progressive IT enhancements.

Ensures deadlines and milestones are met with an award-winning dedication, providing regular updates to the Head of Department on project progress.

Champions and enforces ground-breaking IT Security Policies and procedures, safeguarding FIVEs data and systems from unauthorised access and malware, setting the Gold Standard in Online Safety.

Educates the FIVE Tribe on Best Practices for Data Security and Privacy, providing energising training sessions that elevate the ‘Vibe at FIVE.’

Stays up to date with the latest industry trends and security standards, proactively recommending and implementing necessary Security Measures to maintain FIVEs first-in-class Standards.

Maintains Accurate Records of hardware and software inventory, licenses, and warranties, ensuring behind-the-scenes efficiency in IT Asset Management.

Adheres to SOPs and Service Standards, executing duties with a Sensational Flair and ensuring adherence to Safety Policies.

Collaborates with the FIVE Tribe, embracing a culture of Continuous Improvement and Shared Success.

Safeguards utmost confidentiality, Protecting Guest Information with care and discretion.

Famed for its high-energy lifestyle, entertainment, and culinary offerings, FIVE Hotels and Resorts includes the hottest lifestyle destinations -️ FIVE Palm JumeirahDubbed the hottest hotel in Dubai, this dare-to-be-different hotel is home to award-winning restaurants, bars, and Dubais #1 rooftop club.️ FIVE Jumeirah VillageAn uber-chic hotel capturing the glamour of new Dubai, FIVE Jumeirah Village is the world's most-reviewed hotel on Booking.com. With 269 private pools and jacuzzis, the hotel promises an exclusive chic penthouse lifestyle.️ FIVE ZurichSwitzerlands ultimate entertainment hotspot, this luxury lifestyle hotels award-winning restaurants, rooftop club and buzzing pool are centred around FIVEs hallmark musical stylings.️ FIVE LUXE Opening in 2023, FIVE LUXE is a prime beach property in Jumeirah Beach Residence. Embodying the unique Vibe at FIVE, it will offer ultra-luxe, eco-conscious residences for luxury aficionados.A trailblazer of sustainable luxury living and hospitality, FIVEs 'Sustainability Without Compromise' ethos has secured it a completely LEED Platinum-certified hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are 3 Star SPIRE Rated Smart Buildings.️ An Equal Opportunity Employer The FIVE Tribe represents over 70 nationalities across its over 1500 employees. FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws.Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together it is a family bonded by common values and goals, celebrating people, culture and diversity.