IT Manager Full-time Job

Responsibilities

Act as first level of escalation contact for all software application related issues within the hotel

Solve technical or operational problems as reported by the users on software applications

Ensure that equipment is in proper working order and application performance is optimized and possess strong knowledge of different types of databases

Ensure that all 24/7 systems (i.e., Property Management system, Point of Sale, Payroll, Back-office systems, Telecom, IPTV system) are monitored and that technical service is available any time

Managing Disaster Recovery Process and ensuring regular daily backup is taken

Ensure that hotel systems and data is secured from unwanted intrusion and in line with stated Emirates Palace standards and rules and regulations given by law

Ensure that IT contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems

Follow Emirates Palace Mandarin Oriental policies as they relate to the security and operation of the computer systems

Ensure that the IT organizational requirements for legal, data protection and PCI compliance are in place

Ensure that all the applications and related servers are up to date with the latest security patches to minimize internal and external access security risks

Train and maintain back-up staff for each server-based application

Ensure first level support backup is in place for all software applications

In cooperation with all other department heads, design and implement new computer-based procedures that will improve profitability, operations, and work efficiencies

Coordinate the installation of all new applications or upgrades of existing applications

Coordinate and review all new software development specific to the hotel, in accordance with policies and standards

Implement all corporate IT related policies and procedures and carry out an annual self-audit

Provide advice to better expedite access and to improve the use of information in the Hotel

Take direction from the Corporate IT department as it relates to the technical operation of computer technology hardware and software

Communicate status, risks, and opportunities as it relates to Director of IT, Corporate & Regional IT

Responsible for communication with application vendors and Corporate IT Department

Responsible for the management and control of all IT budgets of applications according to an agreed plan and budget

Ensure a business continuity plan is established and tested together with the department heads for all part of the business supported by IT

Ensure compliance with all local and corporate Audits

Prepare policies and procedures for the IT department and for user departments

Keep updated with the latest hotel technology and security risks on a regular basis

Work within all pre-set budgetary limits

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the worlds most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and nine residences in 24 countries and territories, with each property reflecting the Groups oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.For over 50 years, Mandarin Oriental has been established as a leader in luxury hospitality, and has a rich and proud history. Our mission, to completely delight and satisfy our guests began with the opening of our flagship property, The Mandarin, in 1963 in Hong Kong. The hotel, which was the tallest building on the island when it opened, soon built up an enviable reputation for service excellence, and instantly became a historic landmark a status it still holds today.In 1974 The Oriental in Bangkok, which was already acknowledged as one of the world's most legendary hotels was partially acquired by the Group, giving the company two "flagship" hotels whose names represented the very best in hospitality.These two famous hotels joined to create the brand Mandarin Oriental Hotel Group under the renowned fan logo.Over the next twenty years the Group opened further Mandarin Oriental hotels in Asia and became firmly established as one of the most elegant and luxurious hotel groups, renowned for offering comfortable and well-appointed accommodation, exceptional facilities and some of the finest restaurants and bars in the region. This was underpinned by impeccable service inspired by our Asian heritage, which made Mandarin Oriental the hotels of choice for residents and luxury travellers alike.