Engineer Service Management Full-time Job

The Engineer is responsible to enhance the monitoring of the Business-Critical applications of the enterprise and align with the standards and policies defined by the Enterprise Tools and CSI department. The Engineer will serve as an SME to increase the tools adoption, define procedures, govern monitoring process and practices, along with conducting and scheduling required training for organizational development and adoption.

Qualifications

Job knowledge, skills & experience:

Overall 1+ years of experience working within a large enterprise consisting of large and diverse teams.

Knowledge on APM and Monitoring technologies

Knowledge on AppDynamics and Splunk will be additional benefit

Good knowledge of solutions like for PowerBI, ServiceNow reporting module, confluence and jira for data extraction and dashboard creation.

Good knowledge on ITIL processes and monitoring best practices.

Technical Skills

APM Tools – AppDynamics, Splunk

Certifications (preferred)

AppDynamics Certified Associate Administrator

ServiceNow certified

Power BI certified

Behavior Skills

Independent, Self-Driven and able to bring ideas to the table

Ability to make decisions and drive changes.

Excellent Communication skills and able to communicate with Senior stakeholders as well as with the technical teams.

FAB, the UAEs largest bank and one of the worlds largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the banks international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.
To empower its customers and clients to Grow Stronger, FAB is initiating a powerful movement, which goes beyond banking. The Grow Stronger movement represents the banks promise to support its stakeholders goals and growth ambitions, providing ideas, tools and expertise to help them become stronger, today and in the future. Through a strong, diversified balance sheet, leading efficiency and a solid corporate governance structure in place, FAB is set to drive growth forward.