Duty Manager Full-time Job

Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition

Assist the Director of Front Office in all aspects of his/her duties

Ensure repeat guests and other VIPs receive special attention and recognition

Control room availability, room types, accuracy of room count and rate categories

Maximize occupancy, revenue & average rate while maintaining high service standards

Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to

Liaise closely with the Director of Housekeeping to ensure special guest needs, amenities and other room-related requests are met

Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out

Know system recovery procedures

Interpret computer reports and compile relevant statistics for front office

Approve upgrades and special amenities in absence of manager

Maintain inter-departmental relationships to ensure seamless customer service

Inspect frequently for cleanliness and orderliness of the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival

Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movements

Maintain appropriate staff standards of conduct, dress, hygiene, uniforms, appearance

Work with Finance in the preparation and management of the department’s budget

Adhere to OH&S policies and procedures and ensure all direct reports do the same

Qualifications

PERSONAL ATTRIBUTES

Degree from School for Tourism & Hotel Management

Good organisational skills

Good level of engagement with residents

Ability to manage a multi-cultural workforce

Excellent leadership & communication skills

Display high levels of integrity, dedication and support for continuous improvement

Flexible management style to meet the challenges of a changing work environment

Good knowledge of the entire Front Office Operations

Must be a self-starter, coach & mentor who can motivate the Team to perform their best

Knowledge of Opera Property Management System preferred

We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.