Door Attendant Full-time Job
2 weeks ago Others Dubai 76 views Reference: 33700Job Details
Key Duties And Responsibilities
Give a warm welcome to each guest arriving and entering the hotel, with a smile and by name.
Bids a sincere farewell to each guest departing from the hotel and invites them to return, with a smile and by name if known.
Calls for taxis and open car doors for guests.
Assists guests with unloading and loading of luggage.
Assists and coordinates with the valet attendants to ensure a clean and free driveway.
Always have a smiling, helpful and friendly attitude towards colleagues and guests alike and provide a courteous and professional service at all times.
Open the car door for all guests arriving at or leaving from the main entrance in a polite and courteous manner and greet them with a warm smile.
Escorts guests upon arrival to the reception desk for check-in if possible.
Coordinates and controls the traffic in front of the main entrance making sure that no unauthorized vehicles are parked.
Assists Bell Attendants when necessary with their tasks.
Maintains a high level of knowledge about Bab Al Shams Resort facilities and services as well as Dubai and other Kerzner properties to be equipped to answer guest enquiries and questions.
Maintains a record of tasks in the applicable forms or Log books.
Adheres of the hotel’s fire and emergency procedures.
Complies with the hotel’s health, safety and hygiene policy and maintain high grooming standards,
Reports for duty punctually wearing the correct uniform and name badge at all times.
To adhere to the section’s Standard Operating Procedures at all times
To respond orally to positive or negative feedback received directly from guests or via comment cards/feedback systems and to develop strategies to address potential service shortfalls.
To be aware of local market competition, monitor trends within the industry and make suggestions on how these could be implemented in our resort
To be innovative, suggesting new ideas and investigating new ways of doing things or new services for our guests
To handle guest complaints, comments, problems/requests and other incidents in a professional & efficient manner, to document all complaints and incidents properly and to ensure that the (Assistant) Front Office Manager and other HoDs and Managers are fully informed about complaints/issues concerning their areas of responsibility.
To be fully aware of the hotel’s credit policy and to make sure that all Concierge employees on duty are, too, and are adhering to all aspects of the credit policy at all times
To be fully aware of all hotel policies, procedures and government rules & regulations and to maintain good relations with the police and other local authorities at all times
Experience & Educational Requirements
Completed Secondary School education
1 year in a similar position in a five-star hotel.
Basic computer knowledge
Highly organized and proactive and be able to meet deadlines in a fast-paced environment
Initiative and Commitment to Achieve
Effective Communication
Attention to detail
Problem solving and decision making
Customer focused
Teamwork
Interpersonal skills
Company Description
Hot-air balloons over the dunes, Arabian horse riding, camelback trekking, falconry and nomadic nature tours to Al Marmoom Reserve are all part of the journey of resonance guests will make to uncover the mystique of Arabia.
Bab Al Shams is part of the Rare Finds umbrella brand, a collection of hotels managed by Kerzner International that celebrates the unique identity, location, talent and expertise of each property. Rare Finds properties are defined by their proximity to rich cultures and ability to offer journeys of incredible discovery.
