Concierge Team Leader Full-time Job

About

About The Role

As the Team Leader in the Concierge Department, you will oversee the concierge department, leading and mentoring a team of concierge staff members. Your role is crucial in ensuring that guests receive personalized attention, guidance, and assistance throughout their stay, making their visit truly extraordinary. You must lead by serving from the heart, caring for guests and colleagues, maintaining a high standard of service, and providing ongoing training and motivation to the team. You will assist the Assistant Chief Concierge by daily operation quality, supporting on manpower planning, training program, and ensuring all policies and procedures are followed.

About You

The successful candidate should have a Bachelor's degree in hospitality management or business administration with 2 years’ experience in a concierge management role in a luxury hotel environment. Strong leadership and organizational skills, with the ability to effectively manage a team and prioritize tasks. Proficiency in Opera PMS, ALICE, SAGA would be advantageous. Extensive knowledge of the local area, including attractions, restaurants, events, and transportation options as well as knowledge of relevant regulations and laws related to hotel operations are essential. You should be flexible to work different shifts, including weekends and holidays. Additional languages such as Arabic, French, Spanish, Russian, German or Mandarin are advantageous.

Found only in the worlds most inspiring destinations, One&Only is an exceptional collection of one-off Resorts and Private Homes, each with its own distinct narrative and charisma. Designed in harmony with nature and immersed in rich culture, they offer extraordinary experiences across beach, wilderness and urban locations, placing you in the heart of each fascinating environment.