Call Center Agent Full-time Job

These are the main responsibilities of this role:

Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization , call center.

Proactively offer customer to register IVR and SMS service according to procedures and guidelines

Escalate customer queries and complaints as necessary.

Follows up with customer via telephone or email following initial sales contact

Explain products or services and prices and answer all the customers questions.

Polite and courteous when dealing with customers all the time.

Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers.

Keep accurate data on all tasks performed as per defined format,

Keep customer documents secured and filed accordingly

Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.

Meet or exceed the daily, weekly, and monthly sales targets set by the Management.

Proactively cross sell and up sell the various bank products to customers or caller that qualify

Escalate hazard /potential risk immediately, via the proper channels

Adherence to all ADIB policies.

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

Communication skills, bilingual language (Arabic/English)

Sales Skills

Customer Resolution Skills

Nvestment arm, the bank works to promote financial literacy and entrepreneurship programs, which target local talent and aspiring entrepreneurs around the world, including the UAE. In this context, the bank had forged successful partnerships with top academic institutions such as Higher Colleges of Technology, the University of Dubai, Abu Dhabi University, Sharjah Women's College, Ittihad University and Emirates Institute of Banking and Financial Studies in the past 15 years to help develop local banking talent. Most recently, Citi Foundation has partnered with Amideast, Education for Employment (EfE), Injaz Al-Arab. As part of its commitment to the Paralympic Movement globally and within the UAE, Citi sponsored the 2019 World Para Athletics Championships in Dubai.In 2020 Citi UAE contributed 50,000 USD to UAE 10 million meals initiative from The MBR Humanitarian and Charity Establishment .The charity will use the funds to provide 20, 000 meals to communities affected by COVID-19 outbreak in the UAE, as part of the biggest food drive in the country. 10 million meals campaign enables institutions to make in kind and financial donations towards providing meals to low income families throughout the month of Ramadan