Account Director Full-time Job

Responsibilities

It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.

MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.

It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental Jumeira, Dubai Human Resources Strategic Policy.

It is part of your role and your responsibility to fully support all learning and development activities.

You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.

Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.

Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.

Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.

Mandarin Oriental Jumeira, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.

Act as a hotel ambassador at all times.

To carry out any additional duties requested by management, related to hotel operational activities

To acquire, develop and manage local & international corporate business, government, MICE & leisure accounts.

Ensures maximum acceptance in RFPs.

To acquire, develop and manage business travel agent accounts (BTA) according to the set business mix strategy.

To constantly monitor the market and the competition and report on threats and opportunities.

To provide accurate and timely reporting on segment and account production and propose tactics and strategies to improve revenue or avoid shortfall.

Implements and executes all sales objectives and action plans to reach and exceed targets set.

Quotes and negotiates prices with customers for transient, long stay and group business with established parameters.

Establishes and maintains files of major accounts and ensures maintenance of the accounts in the management system.

Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.

Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible.

Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concern to offer better business solution.

Cross sells brand across MOHG portfolio through MObilise programme.

Ensures all requests are handled in the time frame set by the company.

Attends weekly and monthly department meetings and prepares account performance accordingly and contributes with market and customer feedback.

Covers accounts when required by Department Head.

Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.

Services our customers in order to grow share of the account.

Builds strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively

Sets a positive example for Sales, Reservations and Conference Sales teams.

Handles guest complaints and disputes.

Ensures an excellent working relationship with all colleagues within the hotel.

Utilizes all available on the job training tools for colleagues.

Conducts sites visits as required by hotel operation.

Participates in Client Entertainment with Sales Department as required.

Joint Sales calls with team as required.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the worlds most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and nine residences in 24 countries and territories, with each property reflecting the Groups oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.For over 50 years, Mandarin Oriental has been established as a leader in luxury hospitality, and has a rich and proud history. Our mission, to completely delight and satisfy our guests began with the opening of our flagship property, The Mandarin, in 1963 in Hong Kong. The hotel, which was the tallest building on the island when it opened, soon built up an enviable reputation for service excellence, and instantly became a historic landmark a status it still holds today.In 1974 The Oriental in Bangkok, which was already acknowledged as one of the world's most legendary hotels was partially acquired by the Group, giving the company two "flagship" hotels whose names represented the very best in hospitality.These two famous hotels joined to create the brand Mandarin Oriental Hotel Group under the renowned fan logo.Over the next twenty years the Group opened further Mandarin Oriental hotels in Asia and became firmly established as one of the most elegant and luxurious hotel groups, renowned for offering comfortable and well-appointed accommodation, exceptional facilities and some of the finest restaurants and bars in the region. This was underpinned by impeccable service inspired by our Asian heritage, which made Mandarin Oriental the hotels of choice for residents and luxury travellers alike.