TeleHealth Nurse Full-time Job

What You Do

Address all patient’s needs and concerns and assist in scheduling appointments where required

Triage patient issues and complaints and provide resolution. Facilitate access to doctor as and when necessary

Help resolve issues between patients and the health care provider and offer guidance to the patients where required while ensuring patient support and complaints protocols are followed

Identify and develop initiatives to improve productivity and operational efficiency.

Assist in completion of post consultation duties: including, but not limited to, issuing referrals, arranging and tracking medication delivery, coordinating laboratory process etc.

Supporting continuity of patient care

Assist the doctors as needed to ensure holistic patient care.

What You Bring

Education: Nursing degree from a recognized institute

Experience: 3-5 years

Desired industry: HealthCare

Physically fit to carry out duties

Legally permitted to work in the country of operations.

Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills

Behavioral Requirements:

Strong listening and communication skills.

Solid knowledge of the complexities of the healthcare system.

Ability to offer emotional support and sympathy.

Passion for the well-being of patients

Excellent organizational, communication, and interpersonal skills

Ability to multitask and work efficiently with limited resources

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
For more information, please visit: www.allianz-partners.com