Operation & Services Officer Full-time Job

Key Accountabilities of the role

Cash Vault - Dual control of branch Vault

Providing cash to tellers for daily business transactions, approving daily transactions for remittances and other products, where applicable approving the override of transactions exceeding specified teller limits

Managing branch cash as per cash holding limit

Process & balance daily inward and outward clearing transactions

Reconciliation and review of errors in teller transactions

Review and approve work processes documentations and system input reports, accomplished on account of deposit sales and retail & institutional services, by customer service staff

Ensure that all customers transactions as per ADIB policies and procedures

Sign on behalf of the bank as per the assigned limit

Control and supervision of operations work processes for compliance with ADIB’s Credit & Operational Policies & Procedures, thus maintaining an acceptable both internal and external audit rating

Conduct surprise check of Branch Vault cash on a monthly basis and reports exceptions if noted, to HO authorities

Facilitating and implementing work process improvements

Interact with customers for sale of ADIB’s deposit, Finance, Cards & Takaful products by ensuring service efficiency and by adherence to best service standards

Monitor the sales performance of CROs

Generation of new business via out marketing calls and in- branch contacts through “Open door policy” in meeting customers

Setting and monitoring sales plans for the branch and sales staff as per forecast

Coaching of all sales staff to increase sales productivity and cross selling

Monitor branch service standards for customer satisfaction

Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries

Getting ad-hoc customer feedback

Ensure service level agreements (SLA) with internal and external customers are in place, followed and are frequently calibrated for continuous improvement

Observation of queue time and length and taking action as needed to capacities serving counters and or managing customer traffic

Maintain staff morale and relationship

Observe, coach /train and counsel staff towards expected behaviors

Identify training developments needs for staff and ensure that these are met as per schedules

Nvestment arm, the bank works to promote financial literacy and entrepreneurship programs, which target local talent and aspiring entrepreneurs around the world, including the UAE. In this context, the bank had forged successful partnerships with top academic institutions such as Higher Colleges of Technology, the University of Dubai, Abu Dhabi University, Sharjah Women's College, Ittihad University and Emirates Institute of Banking and Financial Studies in the past 15 years to help develop local banking talent. Most recently, Citi Foundation has partnered with Amideast, Education for Employment (EfE), Injaz Al-Arab. As part of its commitment to the Paralympic Movement globally and within the UAE, Citi sponsored the 2019 World Para Athletics Championships in Dubai.In 2020 Citi UAE contributed 50,000 USD to UAE 10 million meals initiative from The MBR Humanitarian and Charity Establishment .The charity will use the funds to provide 20, 000 meals to communities affected by COVID-19 outbreak in the UAE, as part of the biggest food drive in the country. 10 million meals campaign enables institutions to make in kind and financial donations towards providing meals to low income families throughout the month of Ramadan