Lobby Ambassador Full-time Job

Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures

Offer rooming to each arrival

Assist guest in resort activity enquiries/requests

Ensure that established levels of guest service are maintained at all times within the reception area

Actively elicit guest feedback and preferences, regarding resort services and ensures action is initiated on the same to maximize guest satisfaction

Ensures guest errands are executed as directed

Refresh towels to be handed to all VIP arrivals

Coordinate transportation for guests in collaboration with the Bell team including buggy and airport transfers

Handle difficult situations effectively following resort policies and procedures

Perform all duties and responsibilities in a timely and efficient manner in accordance with established Resort’s Policies & Procedures to achieve the overall objectives of this position

Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Assistant Manager

Keep the immediate Manager / Supervisor promptly and fully informed of all problems or unusual matters of significance

Actively participate in upselling Spa, Food and Beverage outlets and excursions

Is aware of all house rules and assists in enforcing them on team members

Always conduct herself in such a manner so as to encourage all fellow team members to do likewise

Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate

Project at all times, a favorable image of the company, resort and department

Qualifications

1/2 years Hostess/receptionist - Front Office working experiences

Familiar with Opera system

At least Diploma graduate

Fluent English

Overview
Arrive at a Park Hyatt hotel and find yourself on a journey through rare and intimate experiences. Encounter exceptional personal service, grounded in mindfulness and presence in the moment. Experience peerless quality as you surround yourself with contemporary luxury and artistry at its bestfrom original works of art to the finest in culinary expression.