Kids Club Attendant Full-time Job

Responsibilities

Participate in the smooth running of the Little Nomads Kids Club department on a day to day basis to achieve the highest possible levels of guest satisfaction.

Create new, unique and interesting activities that draw upon the best cultural, sporting or other offerings of the area in which the hotel is located. Help make the kids club offering a point of competitive advantage for the hotel. Ensure outsourced service provides maintenance standards.

To have a complete knowledge of the products and services offered by the hotel, and in particular all the kids club activities in the hotel.

To lead the implementation of all health and safety codes and in particular to take full and complete care of children.

Execution of the Little Nomads activities programme.

Ensure that all activities are performed in a safe environment using proper safety techniques.

Use qualified attendants in all areas where relevant qualifications are required, i.e. Lifeguard.

Monitor the success of the activities programs through the number of participants per scheduled event and through guests’ feedback. Make necessary adjustments to maintain top quality, fun filled and original programs for hotel guests and kids.

Prepare and circulate clear information to guests of the events offered by the hotel in conjunction with Mandarin Oriental Jumeira, Dubai Concierge.

Work closely to promote our Spa offering to ensure that we maximize guest satisfaction and hotel revenue by enabling our guests to experience our spa.

Keep all equipment clean and well maintained in the kid’s club.

Develop and maintain a strong working environment with the other departments.

Ensure proper accounting procedures are followed when collecting of charging fees for the kid’s club

Drive revenues for the department.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the worlds most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and nine residences in 24 countries and territories, with each property reflecting the Groups oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.For over 50 years, Mandarin Oriental has been established as a leader in luxury hospitality, and has a rich and proud history. Our mission, to completely delight and satisfy our guests began with the opening of our flagship property, The Mandarin, in 1963 in Hong Kong. The hotel, which was the tallest building on the island when it opened, soon built up an enviable reputation for service excellence, and instantly became a historic landmark a status it still holds today.In 1974 The Oriental in Bangkok, which was already acknowledged as one of the world's most legendary hotels was partially acquired by the Group, giving the company two "flagship" hotels whose names represented the very best in hospitality.These two famous hotels joined to create the brand Mandarin Oriental Hotel Group under the renowned fan logo.Over the next twenty years the Group opened further Mandarin Oriental hotels in Asia and became firmly established as one of the most elegant and luxurious hotel groups, renowned for offering comfortable and well-appointed accommodation, exceptional facilities and some of the finest restaurants and bars in the region. This was underpinned by impeccable service inspired by our Asian heritage, which made Mandarin Oriental the hotels of choice for residents and luxury travellers alike.