Call Center Agent Full-time Job

QUALIFICATIONS, EXPERIENCE, SKILLS:

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Frequently attend educational seminars to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

For more than a decade, weve been shaking up the Gulfs staffing & recruitment industry.
Over the years, we have delivered innovative, effective hiring solutions to businesses of all types and sizes.
Today, weve grown into one of the regions leading recruitment, staffing and HR service providers. Working in collaboration with some of the regions biggest names (and some of its newest). And with a fresh new look to help us stand out in the crowd.
We can help you stand out, too. Our comprehensive suite of business services everything from contract staffing and permanent recruitment to HR management, payroll outsourcing, and offshoring has been designed to increase your business efficiency while lowering costs.
In a nutshell, we take care of the day-to-day while you take care of your business.
If theres anything you'd like to know about what we do, how we do it, or how we can help you, please get in touch.