Web Analyst Full-time Job

What You'll Be Doing

Our Web Analyst is responsible for analyzing data, generating insights, and developing solutions that will drive revenue, ARPU, and customer retention for the brand.

The job holder is also responsible for managing the entire scope of business intelligence projects.

Utilize data to design web experiences that customers love

Develop solutions for all of customers’ data needs

Develop reporting applications (utilizing different BI tools), create dashboards, deep dives and, when possible, automate data pulls to enable ease of access to data for the business

Analyze data and provide insights to ensure the e-commerce business success

Act as a data scientist, test and measure new features

Drive the key Product KPIs, such as revenue, ARPU, retention, and optimize the sales funnel

Measure the pulse of the business by monitoring KPIs daily

Present KPI status and deep dives monthly to stakeholders

Manage the full scope of business intelligence projects, turning data into actionable insights for the relevant business functions (sales, distribution, marketing, supply chain, etc.)

Contribute to the creation of a data driven work culture

What You’ll Need To Succeed

University Degree in Statistics, Mathematics, Quantitative Finance, Computer Science or Operational Research

A minimum of 2 years of relevant experience;

Google Analytics proficiency and previous E-Commerce experience in a well-recognized tech company are a must

Stakeholder Management - L2

Customer Focus - L2

Understanding and Developing Self - L2

Demonstrating Customer Centricity - L2

Developing and Engaging Team Members - L2

Communicating Effectively - L2

Customer Acquisition - L2

Demonstrating Personal Resilience and Adapting to Change - L2

Effectiveness Measurement - L2

Being Inclusive - L2

Online Advertising - L2

Collaborating and Influencing with Respect and Trust - L2

Decision Making and Critical Thinking - L2

Driving Results - L2

We are Chalhoub Group, a leading partner for luxury across the Middle East for over 60 years. By blending our Middle East expertise, deep understanding of the local customer and intimate knowledge of luxury, were dedicated to making every customer experience unforgettable. For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. To keep the innovation journey going, the Group has set up The Greenhouse, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.