Telephone Operator Full-time Job

2 months ago   Customer Service   Dubai   172 views Reference: 47096
Job Details

Receive each guest call in a professional and friendly manner.

Ensure guests are greeted by name upon calling as per IHG Standards.

Maintain effective communication with all related department to ensure smooth service delivery.

Handle every query in a polite and courteous manner and exceed guest expectations.

Co-ordinates and assigns by dispatching work orders to the appropriate department and staff and ensures the assigned work orders are completed in accepted standard time and by priority.

Maintain an up to date knowledge of the hotel and local services.

Maintain an awareness of guest profile through the PMS system.

Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls

Maintain the privacy of all guests by ensuring that no details of the guests are disclosed

Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Fluency in the English language - Additional language would be an added advantage.

Company Description
About IHG®IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.With a family of 18 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in over 100 countries, and more than 1,900 in the development pipeline.Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel IndigoPremium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN HotelsEssentials: Holiday Inn Hotels & Resorts, Holiday Inn Express, avid hotelsSuites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood SuitesExclusive Partners: Iberostar Beachfront ResortsInterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.Visit us online for more about our hotels and reservations and IHG One Rewards. To download the new IHG One Rewards app, visit the Apple App or Google Play stores.