Telephone Operator Full-time Job

Key Responsibilities of the Telephone Operator:

Answers incoming calls.

Directs call to guest rooms, staff, or departments through the switchboard.

Places outgoing calls

Receives guest messages and deliver the same to the guest.

Logs all wake-up call requests and performs wake-up call services.

Provides information about hotel services to guests.

Understand the telephone operator board.

Provides paging services for hotel guests and employees.

Experience in handling Room Service calls is a plus.

Requirements of the Telephone Operator:

Experience in guest relations beneficial but not essential

Hands-on approach with a can-do work style

Commitment to delivering exceptional guest service with a passion for the hospitality industry

Ability to find creative solutions taking ownership for duties and tasks assigned

Personal integrity, with the ability to work in an environment that demands excellence

Experience of working with IT systems on various platforms

Strong communication skills

The Radisson family of brands can be found around the world in more than 120 countries, with currently over 1,700 hotels in operation and under development. Radisson Hotel Group operates the business in EMEA and APAC with over 1,150 hotels in operation and under development. The international hotel group is rapidly growing with a plan to significantly grow the portfolio. The Groups overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
The Radisson family of brands portfolio includes Radisson Collection, artotel, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel brought together under one commercial umbrella brand Radisson Hotels.
Radisson Rewards is Radisson Hotel Groups loyalty program, which delivers an elevated experience that makes Every Moment Matter. As the most streamlined program in the sector, members enjoy exceptional advantages and can access their benefits from day one across a wide range of hotels in Europe, Middle East, Africa, and Asia Pacific.
Radisson Meetings provides tailored solutions for any event or meeting, including hybrid solutions placing guests and their needs at the heart of its offer. Radisson Meetings is built around three strong service commitments: Personal, Professional and Memorable, while delivering on the brilliant basics and being uniquely 100% Carbon Neutral.
At Radisson Hotel Group we care for people, communities and planet and aim to be Net Zero by 2050 based on the approved near-term Science Based Targets. With unique solutions such as 100% carbon neutral Radisson Meetings, we make sustainable hotel stays easy. To facilitate sustainable travel choices, all our hotels are becoming verified on Hotel Sustainability Basics.