Telecommunications Agents Full-time Job

1 week ago   IT & Telecoms   Abu Dhabi   152 views Reference: 13850
Job Details

What is in it for you?

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing

Handle incoming and outgoing telephone calls in a professional and courteous manner.

Provide information, answer inquiries, and assist guests with any requests they may have.

Take accurate messages and deliver them promptly to the appropriate person or department.

Assist in coordinating guest requests and inquiries with other hotel departments.

Maintain the hotel's telephone switchboard system and ensure its proper functioning at all times.

Uphold a high level of confidentiality and discretion when dealing with guest information.

Follow the hotel's established procedures and policies to ensure guest satisfaction.

Resolve any guest complaints or issues related to telecommunications, escalating as necessary.

Stay updated with hotel information, services, and promotions to provide accurate information to guests.

Your Experience And Skills Include

Fluent in both written and spoken Russian (additional languages are a plus).

Excellent verbal communication skills with a friendly and professional demeanor.

Previous experience in a similar role in the hospitality industry is preferred.

Strong organizational and multitasking abilities.

Proficient computer skills and knowledge of basic office software.

Flexibility to work in shifts, including evenings, weekends, and holidays.

Ability to handle high-pressure situations with calmness and efficiency.

Company Description
Rixos offers exceptional escapes that go beyond the imagination to open a new world of horizons for our guests. Our expertise for balancing the ultra-all-inclusive concept with a vibrant, luxury ambience and family friendly adventures truly defines the Rixos experience. Rixos makes holiday dreams come true for everyone.