Telecommunication Agent Full-time Job

2 weeks ago   IT & Telecoms   Dubai   63 views Reference: 35554
Job Details


To carry out any additional duties requested by management, related to hotel operational activities.

Answer hotel’s main telephone number and connect guest and colleagues to the correct telephone extension.

Greet all callers with warm and sincere greeting.

To carry out wake-up call procedures to perfection and maintain accurate and appropriate records

To take and retrieve messages, both in Voicemail and Springer Miller Host, in the appropriate manner.

To be able to take messages in writing and ensuring delivery.

To maintain a good working relationship with all departments

To make sure to assist all departments’ calls when they revert to the board.

Is responsible to ensure that Business Center is kept neat and tidy

Ensure there is sufficient stationary at all times

Make sure printers are working at all times and contact IT & T when maintenance or ink are needed

Assist Reservations Department, Front Office and Room Service when needed but especially overnight

Anticipate and recognize individual guest needs.

Able to think clearly, quickly, maintain concentration, and composure to make conscious decisions.

Monitor telephones system problems and alert pertinent departments in an effort to correct said problems in an expedited manner to prevent guest dissatisfaction.

Pass on requests in a timely and accurate manner to appropriate colleagues.

Communicate with security as necessary in the event of an emergency.

Document all guest requests, complaints or problems immediately and notify designated department/ personnel for resolving the situation.

Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.

Maintain complete knowledge of:

All hotel features/services, hours of operations.

All hotel restaurant food concepts, dress code and ambiance.

All hotel room types, number /names, amenities and locations.

Scheduled daily group activities, names and locations of meeting/banquet rooms.

Skills & Qualifications

Senior School qualification or equivalent

Minimum 2 years’ of experience working in a 5-star hotel environment.

A minimum of 1 years of Telecommunications/ Front Office experience

Strong commands of Microsoft Office products, PSMS, HotSOS

Ability to understand guest needs and expectations and to deliver superior customer services.

Perform job with attention to details and the ability to organize and handle multiple tasks effectively.

Clear communication; effective verbal and written communication skills in English and Arabic.

Able to work flexible shifts including evening and overnight.

Company Description
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the worlds most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and nine residences in 24 countries and territories, with each property reflecting the Groups oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.For over 50 years, Mandarin Oriental has been established as a leader in luxury hospitality, and has a rich and proud history. Our mission, to completely delight and satisfy our guests began with the opening of our flagship property, The Mandarin, in 1963 in Hong Kong. The hotel, which was the tallest building on the island when it opened, soon built up an enviable reputation for service excellence, and instantly became a historic landmark a status it still holds today.In 1974 The Oriental in Bangkok, which was already acknowledged as one of the world's most legendary hotels was partially acquired by the Group, giving the company two "flagship" hotels whose names represented the very best in hospitality.These two famous hotels joined to create the brand Mandarin Oriental Hotel Group under the renowned fan logo.Over the next twenty years the Group opened further Mandarin Oriental hotels in Asia and became firmly established as one of the most elegant and luxurious hotel groups, renowned for offering comfortable and well-appointed accommodation, exceptional facilities and some of the finest restaurants and bars in the region. This was underpinned by impeccable service inspired by our Asian heritage, which made Mandarin Oriental the hotels of choice for residents and luxury travellers alike.