Technical Support Engineer Full-time Job

3 weeks ago   Engineering   Dubai   94 views Reference: 37469
Job Details

Key responsibilities:

Respond to technical customer requests in accordance with our SLAs and own them until resolution.

Provide valuable customer feedback to the product team and identify opportunities for product improvements or solutions to common issues.

Proactively identify, develop and maintain support knowledge documentation.

As part of a global support team, working on establishing operational protocols and standards

Working in an on-call environment


2+ years of experience in a technical customer support role

Experience in supporting and troubleshooting applications build on blockchain

Excellent communication skills in English

Deep understanding of L2 solution, L2 Transaction Lifecycle, along side of understanding Ethereum, web3 development, and the blockchain ecosystem

Understanding key concepts of zkEVM and its ecosystem, especially zkRollup related technologies is highly desirable.

Broad awareness and understanding of Web3 and DeFi, capability of translating technical concepts in the crypto space into simple terms

Understanding and familiarity with web3 dev framework (Hardhat, Foundry, Remix, etc.)

Practical knowledge with scripting languages (Javascript, Python, Bash, etc.)

Comfortable working with monitoring tools (Datadog, Grafana, etc.)

Familiar with issue-tracking tools (Jira, Github, etc.)

Company Description
A complete suite of trusted products to build anything in web3.