Team Leader Front Office Full-time Job

1 week ago   Human Resources   Dubai   56 views Reference: 37801
Job Details

About the Job:

An opportunity has arisen for a Team Leader to join our Front Office team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

Ensure that all check-in details are accurately entered in the computer.

Ensure that arriving guests are registered in accordance with Company Policy and Procedure.

Ensure that rooms are sold at the best possible rate, thus maximizing hotel revenue. Maximum room occupancy and revenue is to be achieved at all times.

Endeavour to maintain high standards of the hotel with particular regard to importance of VIP's.

Ensure account instructions concerning discounts or special rates are compiled with all times and recorded correctly on the appropriate worksheets.

Ensure guests are escorted to their rooms on check-in, explaining and up-selling the Hotel's food and beverage facilities as well Spa facilities.

Ensure that all check in messages are given to the guest on arrival.

To ensure all room rates are posted correctly by completing Room Rate variance report.

To complete detailed handover of business at end and beginning of shift.

To ensure that the Guest Services Executives have balanced the day's work and reported any errors.

About you:

The ideal candidate for this position will have the following experience and qualifications:

3 years of experience within the international luxury hospitality industry of Dubai.

Any additional language will be considered as a plus (Russian/Arabic/French/Spanish/Italian/Mandarin).

Experience working in a multi-cultural environment.

Company Description
Jumeirah Group, a member of Dubai Holding and a global luxury hotel company, operates a world-class 6,500+-key portfolio of 26 luxury properties across the Middle East, Europe and Asia. The group boasts some of the most prestigious and captivating properties in the world, from the iconic flagship hotel and timeless pinnacle of luxury, Burj Al Arab Jumeirah, and lavish Arabian palaces across Dubais Madinat Jumeirah, to its contemporary Maldivian island paradise at Olhahali Island and art-inspired dolce vita on the island of Capri. Whether a modern twist on a British classic in the heart of Knightsbridge at The Carlton Tower Jumeirah, or a futuristic setting at Jumeirah Nanjing, Jumeirahs name is synonymous with service excellence, crafting exceptional experiences for everyone who walks through its doors. Beyond its properties and resorts, Jumeirah Group is also dedicated to destination dining experiences, combining the most authentic and diverse cuisines with spectacular settings to create those unforgettable moments worth sharing. With over 85 restaurants across its portfolio, Jumeirah Groups award-winning homegrown concepts including Sal, KAYTO, Shimmers, Al Mare, Pierchic and French Riviera, enjoy an enviable reputation for culinary excellence, with ten featuring in the Gault&Millau UAE 2022 guide. The group also has three Michelin starred restaurants Shang High, LOlivo and Al Muntaha. The health and safety of guests and colleagues remains Jumeirah Groups utmost priority and as such, the group has implemented a series of protective measures across all of its hotels and strictly adheres to each markets respective government directives.