Team Leader Front Desk Full-time Job

6 days ago   Tourism & Hospitaltity   Dubai   134 views Reference: 46289
Job Details

eceive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure

Maintain effective communication with all related departments to ensure smooth service delivery

Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services

Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner

Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries

Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy

Ensure all guest registrations are completed and correspond with Opera PMS guest information

Company Description
Since inception, Rotana has grown to be the regions largest hospitality management company, and a brand that is widely recognized and admired.
Rotana currently manages a portfolio of over 100 properties throughout the Middle East, Africa, Eastern Europe and Türkiye offering a wide range of services and products through its 5 sub brands; Rotana Hotels & Resorts for the 4 and 5 star properties, Arjaan Hotel Apartments for the long term stays, Rayhaan Hotels & Resorts, Rotanas alcohol free 4 and 5 star properties, Centro Hotels, a 3 star plus affordable lifestyle brand, Edge by Rotana our collection of independent hotels and The Residences by Rotana, a brand developed for guests that are looking for a permanent home.