Team Leader Front Desk Full-time Job
6 days ago Tourism & Hospitaltity Dubai 134 views Reference: 46289Job Details
eceive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
Maintain effective communication with all related departments to ensure smooth service delivery
Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
Ensure all guest registrations are completed and correspond with Opera PMS guest information
Company Description
Rotana currently manages a portfolio of over 100 properties throughout the Middle East, Africa, Eastern Europe and Türkiye offering a wide range of services and products through its 5 sub brands; Rotana Hotels & Resorts for the 4 and 5 star properties, Arjaan Hotel Apartments for the long term stays, Rayhaan Hotels & Resorts, Rotanas alcohol free 4 and 5 star properties, Centro Hotels, a 3 star plus affordable lifestyle brand, Edge by Rotana our collection of independent hotels and The Residences by Rotana, a brand developed for guests that are looking for a permanent home.