Team Leader Food and Beverage Full-time Job

3 weeks ago   Tourism & Hospitaltity   Dubai   134 views Reference: 35275
Job Details

About the Job:

An exciting opportunity has arisen for an experienced Team Leader to join Food and Beverage team in Jumeirah Emirates Towers. The main purpose of this role is to provide quality food and beverage service that is consistent with the SBU SOP at all times. Is required to work in a variety of air-conditioned environments such as restaurants but may also be required to work outdoors in extreme weather conditions. Maybe required to work in split-shifts and late-night shifts and will also be exposed to a smoky environment. Yor key responsibilities includes:

• Ensures that all colleagues’ activities adhere to and support the Jumeirah International Quality Management System.

• Provides hands-on support and assistance to colleagues to ensure highest levels of service and courtesy are provided to guests.

• Conducts team briefings, meetings, and training as directed by Management.

• Assists management to maintain departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and always follow the SOPs all.

• Ensures that an effective link is maintained between kitchen and service areas.

• Supervises the level, consistency, and quality of table and/ or counter service of all menu items.

• Ensures that all colleagues adhere to all food hygiene regulations and procedures.

• Consistently monitors quality of food and beverages being served and service quality, escalating any major problems/ complaints to Management.

• Actively promotes the use of up selling techniques within outlet to exceed guest expectations and increase revenue.

• Provides specialist advice to customers and colleagues on food and beverages.

• Supervises all aspects of food and beverage quality, service and hygiene and escalates concerns to Management.

• In absence of an Outlet Manager or Assistant Outlet Manager takes responsibility of operational issues.

• Any other duties as may reasonably be requested by the management.

• Overlook Pool bar operation.

• Monitor customer satisfaction and respond to customer feedback and complaints.

• Preparing daily log reports and presenting them to the higher management.

• Resolving customer complaints in a professional manner in case any complaint arises.

• Planning and delegating tasks to the staff and ensuring that they work according to the compliance of the restaurant business.

• Planning and delegating tasks to the staff and ensuring that they work according to the compliance of the restaurant business.

• Training new employees as per their abilities and skills.

• Prepares duty roster to be approved by the Outlet manager.

• Conducts restaurant control (Beverage, Cutlery & Crockery Linen, etc, inventory)

Company Description
Jumeirah Group, a member of Dubai Holding and a global luxury hotel company, operates a world-class 6,500+-key portfolio of 26 luxury properties across the Middle East, Europe and Asia. The group boasts some of the most prestigious and captivating properties in the world, from the iconic flagship hotel and timeless pinnacle of luxury, Burj Al Arab Jumeirah, and lavish Arabian palaces across Dubais Madinat Jumeirah, to its contemporary Maldivian island paradise at Olhahali Island and art-inspired dolce vita on the island of Capri. Whether a modern twist on a British classic in the heart of Knightsbridge at The Carlton Tower Jumeirah, or a futuristic setting at Jumeirah Nanjing, Jumeirahs name is synonymous with service excellence, crafting exceptional experiences for everyone who walks through its doors. Beyond its properties and resorts, Jumeirah Group is also dedicated to destination dining experiences, combining the most authentic and diverse cuisines with spectacular settings to create those unforgettable moments worth sharing. With over 85 restaurants across its portfolio, Jumeirah Groups award-winning homegrown concepts including Sal, KAYTO, Shimmers, Al Mare, Pierchic and French Riviera, enjoy an enviable reputation for culinary excellence, with ten featuring in the Gault&Millau UAE 2022 guide. The group also has three Michelin starred restaurants Shang High, LOlivo and Al Muntaha. The health and safety of guests and colleagues remains Jumeirah Groups utmost priority and as such, the group has implemented a series of protective measures across all of its hotels and strictly adheres to each markets respective government directives.