Team Leader Contact Center Full-time Job

You have 4+ years of experience in Customer Service including 1.5+ years of proven track record of exceeding metrics and leading individuals to success within a BPO setting, preferably in real estate sector.

A bilingual English (B2+ level) and native Urdu speaker.

Strong communication and interpersonal skills.

Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.

You infuse joy and humor wherever possible, making work genuinely fun for yourself and those around you.

Analytical, efficient and thorough.

Proficiency with technology, especially computers, software applications, and phone systems.

We create game-changing customer journeys that help brands grow, across the world and into the future.
We understand customers better than anyone else can. Within billions of data-points, our engineers find and harness the insight to craft experiences that touch hearts and move markets. We believe in creating experiences that go beyond Wow; combining human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise.
Whether youre a small company with big ideas or a leading global brand, were not just your next-door neighbor, were everyones, everywhere.
It doesnt matter if your customer journey spans channels, technology, or even oceans weve got you covered.
Were behind the scenes of the brands you rely on every day. So chances are, weve already met!